Process Improvement Associate

Join a dynamic team which drives transformative change by collaborating with business leaders and SMEs to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate I in the Performance Consulting – Process Intelligence Team, you will get to work with key stakeholders to identify opportunities to analyze and improve business processes to design ideal Target State processes. In your development of Target State Design processes, you will partner with teams to consider how to best apply the latest capabilities in Intelligent Automation and Robotics Process Automation, including the integration of AI/ML, LLM, and Agentic capabilities. You will have the opportunity to use process improvement skills and critical thinking to understand the problem, quickly identify the root cause and generate solutions. The Process Intelligence team is a global internal consulting team with high visibility; responsible for supporting critical business reengineering, process data analysis and diagnostic efforts throughout Consumer and Community Bank (CCB).

Job responsibilities

• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.
• Partner with project team members to interview stakeholders, analyze business process documents, and gather data to identify key opportunities.
• Lead one or more projects while demonstrating leadership through influence and enhancing team / organization culture.
• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and escalate issues and risks as needed including for proposed solutions.
• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight.
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.
• Support cross-functional collaboration by working effectively with individuals from different departments to achieve common goals.

Required qualifications, capabilities, and skills

• Proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences.
• Experience working with diverse teams with varied experiences, skills, and backgrounds.
• Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
• Ability to take ownership of tasks and manage most elements of an entire workstream.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred qualifications, capabilities, and skills

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.