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Client Service Associate

Posted on March 25, 2026

Mh, India
0 - 0 USD (yearly)

Full Time

Client Service Associate job opportunity

JOB DESCRIPTION

J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Client Service Associate within the local client operations team, you manage and develop your team while overseeing diverse processes across Equities, Fixed Income, Repo, Mutual Funds, IBOR, Derivatives, and Cash Markets. You ensure client queries and operational requirements are met, build strong relationships with stakeholders, and drive process improvements and new fund launches. Your role combines leadership, client service, and operational oversight in a dynamic environment.

Job Responsibilities

Manage and develop the local client operations team through mentoring and coaching
Oversee incoming and outgoing client queries across multiple products, including Equities, Fixed Income, Repo, Mutual Funds, IBOR, OTC & ETD Derivatives, CFDs, Cash Processing, FX, Money Markets, Market Claims, Overdraft Reporting, and Cash Management
Partner with operational teams to ensure all client SLAs are met and perform daily oversight checks, acting as escalation for processing hubs
Contribute to and attend regular client meetings, produce key client reporting, and deliver MI collation, incident reporting, and Client Operational Reviews
Build strong working relationships with JPMorganChase internal teams and liaise daily with brokers, custodians, transfer agents, and vendors
Monitor market changes and developments, and develop client relationships to understand fund structure, trading behavior, and strategies
Participate in new fund and product launches, and drive projects to enhance and improve existing processes and systems

Required Qualifications, Skills, and Capabilities

Experience in people management, team development, and partnership with diverse groups
Product knowledge of Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives, and understanding of Fund accounting, IBOR, and NAV generation
Strong client service, relationship building, analytical, and problem-solving skills
Ability to deliver against KPIs and client SLAs, challenge and influence processes
Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word

Preferred Qualifications, Skills, and Capabilities

Experience in market claims investigations and overdraft reporting
Familiarity with cash management and reconciliation processes
Involvement in new fund and product launches
Experience in driving projects to enhance and improve processes and systems

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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