Process Specialist

• Proactively identify, support, and drive process improvement opportunities across the organization to enhance efficiency, productivity, and overall operational performance.
• Analyze existing processes and workflows to identify inefficiencies, eliminate waste, and develop practical and sustainable improvement solutions.
• Work closely with departments and management to understand operational challenges, identify root causes, and prioritize improvement opportunities.
• Lead and facilitate Continuous Improvement initiatives using Lean methodologies, process mapping, root cause analysis, and structured problem-solving techniques.
• Analyze and interpret operational performance indicators (KPIs) to identify trends, performance gaps, and improvement opportunities, translating insights into targeted improvement initiatives.
• Drive and support the implementation of process improvements, ensuring proper follow-up, standardization, and sustainability of implemented solutions.
• Collaborate with cross-functional teams to optimize processes and interfaces between departments, streamline workflows, and enhance overall organizational performance.
• Provide guidance, coaching, and support to management and employees to strengthen the Continuous Improvement culture across the organization.
• Coordinate and monitor process improvement plans and projects in collaboration with management and relevant stakeholders, ensuring alignment with operational priorities and strategic objectives.
• Promote the application of Lean methods and tools, Continuous Improvement, structured problem-solving, and Change Management principles.
• Leverage data analysis, reporting tools, and opportunities for automation and digitalization to support process improvements and informed decision-making.
• Monitor and evaluate the effectiveness of implemented improvements and identify opportunities for further optimization.

Education, skills and competencies

• Associate degree in Business Administration, Engineering, Industrial Management, or related field, or equivalent relevant professional experience.
• Minimum of 2 years of relevant professional experience, preferably in the aviation or MRO industry.
• Strong process-oriented mindset with the ability to identify inefficiencies and translate operational challenges into practical improvement initiatives.
• Knowledge of Lean Management, Continuous Improvement methodologies, process mapping, and structured problem-solving techniques.
• Strong analytical and problem-solving skills, including the ability to understand operational KPIs, identify performance gaps, and use data to prioritize improvement activities.
• Hands-on, solution-oriented approach with the ability to implement and sustain process improvements.
• Understanding of Change Management principles and the ability to engage others in improvement initiatives.
• Strong communication and interpersonal skills, with the ability to collaborate across departments and different management levels.
• Ability to facilitate workshops, improvement initiatives, and discussions with relevant stakeholders.
• Ability to work independently, manage multiple priorities, and take ownership of projects and improvement activities.
• Good project management and organizational skills, with a focus on execution and delivery of results.
• Strong commitment to process governance, standardization, and compliance.
• Commercial awareness and technical understanding of the MRO business are considered an advantage.
• Experience with data analysis and reporting tools (e.g., Power BI), process automation, programming, or digital solution development is considered an advantage.
• Fluent in English, both written and spoken.