Product Delivery Manager - Digital Channels

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Digital Channels, you will lead the planning and execution of key initiatives that bring new and improved digital experiences to our Consumer and Community Banking customers. You will coordinate across product, technology, design, analytics and controls to streamline delivery, manage risk and ensure readiness for launch. This role is critical to enabling efficient, well‑governed implementations that deliver value quickly and reliably. In addition, you will lead and develop a small team of product delivery managers, providing direction, coaching and support to enable strong performance and career growth.

Job responsibilities

• Lead end‑to‑end digital product delivery processes including dependency and release management, operational readiness and performance reporting, while identifying opportunities to improve efficiency and coordination.
• Drive completion of change management activities across functional partners and ensure adherence to firmwide risk, controls, compliance and regulatory requirements.
• Manage timelines, scope and dependencies across initiatives, proactively monitoring blockers, adjusting plans and ensuring adequate resourcing in partnership with stakeholders.
• Coordinate cross‑functional delivery teams (product, design, analytics, technology and operations) from discovery through development, implementation and post‑launch optimization.
• Lead and develop a team of product delivery managers, including setting clear objectives, providing regular feedback and coaching, and supporting career development.
• Oversee delivery for a portfolio of digital initiatives, providing leadership, guidance and escalation support for the team to ensure execution meets agreed standards for scope, budget and timeline.
• Communicate program status, risks, issues and decisions to stakeholders and leadership, providing clear recommendations and driving resolution.
• Continuously evaluate and refine delivery frameworks, routines and tooling to improve transparency, predictability and outcomes across digital programs.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery, program management, digital product management or a relevant domain area.
• Demonstrated ability to execute operational management and change‑readiness activities across multiple teams and initiatives.
• Strong understanding of delivery disciplines with a proven track record of implementing continuous improvement processes in complex, matrixed environments.
• Experience with product or platform‑wide release management and deployment processes and strategies for customer‑facing digital experiences.
• Experience working within Agile methodology and tools (e.g., JIRA) with an understanding of the initiative life cycle and the ability to leverage data and dashboards to manage execution.
• High‑level understanding of financial services technology and customer‑facing digital channels (web and/or mobile), including how systems and services integrate to deliver end‑to‑end experiences.
• Self‑motivated with excellent time‑management and organizational skills, and a strong sense of accountability for delivering high‑quality work.
• Experience leading and developing a team of product, program or delivery professionals, including setting direction, delegating effectively, providing feedback and managing performance.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, user experience considerations and data analytics to inform prioritization and measure outcomes.
• Understanding of technical concepts relevant to digital channels such as APIs, services, integration patterns, distributed systems and system design.
• Experience coordinating delivery across multiple digital surfaces (e.g., web, mobile apps, authenticated experiences, customer communications).
• Experience working with multi‑level management and cross‑line-of-business stakeholder groups to drive alignment and decision‑making.

ABOUT US


ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.