Product Support Representative

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WHO WE ARE…

We are MAKRs – Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable.

The MAKR Group is comprised of three working brands dedicated to making the world more livable, playful and socially just—Waterplay, a cheeky global splash pad provider, Parkworks, a Western Canadian Park space supplier, and Wekid Mfg., Canada’s most playfully professional steel manufacturing team.

With 10’s of thousands of play and park space installations throughout the world, the MAKR Group have helped provide millions of people, from all walks of life, of all ages, and with diverse abilities, with access to amazing, inviting, playable, enjoyable, “go-backable” recreation places. What makes us jump out of bed every morning is knowing we’re integral to creating these meaningful places, and we need people like you to help us build them.

WHO YOU ARE…

You're the kind of person who sees a challenge and says, "Bring it on!". You jump at the opportunity to take on a challenge and enjoy coming up with creative, practical solutions. You thrive when you're learning from others, sharing what you know, and working in a team to get things done. You have a work-hard, play-hard mentality and are never afraid to roll up your sleeves!

You inject fun into all aspects of your work and invite others to do the same. We’re a different kind of company and we’re looking for a different kind of individual to join our team!

WHAT YOU’LL DO…

As a Product Support Representative, you’ll help customers bring their play spaces to life by providing top-level technical support for our MAKR product lines, including playgrounds and park features (Parkworks) and splashy aquatic play areas (Waterplay). You’ll be the technical expert our customers rely on, offering guidance during the sales and installation process, and providing service for installed projects.

RESPONSIBILITIES:

• Use a wide range of communication and problem-solving skills to provide an excellent customer service experience
• Work closely with in-house engineers and suppliers
• Access a wide variety of manufacturing and sales software programs
• Manage customer cases within our Customer Relationship Management system
• Review plan sets and make recommendations
• Support quality control through product testing and the submission of Non-Conformance Reports (NCRs)
• Perform service and commissioning work on project sites as required

OTHER INFORMATION:

• This is an on-site position located in Kelowna, BC (805 Crowley Ave, Kelowna, BC).
• This position is full-time (40 hours a week).

QUALIFICATIONS:

• A background in engineering and/or construction
• A post-secondary degree in Mechanical or Civil Engineering is preferred
• A technical aptitude
• Proficiency in Microsoft Office
• Experience delivering exceptional customer service
• Strong written and verbal communication skills
• The ability to manage a busy queue with competing priorities
• Effective troubleshooting skills, particularly over email, telephone, and video calls

MAKR WORK PERKS:

We thrive when our MAKRs thrive! That’s why we offer…

• A competitive annual salary ranging from $55,000 - $60,000 (with the possibility of a yearly bonus
• 2 weeks of paid vacation and 5 wellness days that can be used flexibly to cover illness, injury, or personal time off!
• A flexible work schedule
• Opportunity to enroll in our comprehensive group benefits package, registered retirement savings plan (RRSP), and deferred profit-sharing plan (DPSP) after three months of employment
• Access to free and confidential counselling, coaching, and resources through an Employee and Family Assistance Program
• Professional development opportunities
• Lots of fun!!! …. product “testing”, catered lunches, silent auctions, contests, and MORE!

MAKR fosters an inclusive environment where every team member is valued, respected, and encouraged to share their unique perspectives. As part of this commitment, we welcome applications from all qualified persons.

We thank all applicants for their interest. Due to the high volume of applications received, only candidates selected to move forward will be contacted.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee assistance program
• Flexible schedule
• Life insurance
• Mileage reimbursement
• On-site parking
• Vision care
• Wellness program

Work Location: In person