Product Warranty Specialist

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Introduction:
About Barbeques Galore

Founded in 1977, Barbeques Galore is Australia’s leading retailer of BBQ’s and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. Join us during an exciting time as we continue the rollout of our award-winning new store design, further accelerate the introduction of new products and renewal of our range, and continue investing in our systems and processes as we build a market-leading, highly engaging omnichannel retail experience. Barbeques Galore is all about bringing together the best brands, best range, best value and creating the best experience as we help our customers to BBQ better!

Description:
The Role
We are seeking a detail-oriented and customer-focused Product Warranty Specialist to join our team. In this role, you will be responsible for managing product warranty claims, providing accurate and timely resolutions, and ensuring compliance with company policies and warranty terms.

Key Responsibilities:

• Review, process, and validate warranty claims in accordance with company policies and warranty guidelines.
• Communicate with customers, dealers, and service providers regarding warranty coverage, claim status, and resolutions.
• Investigate and analyze product issues to determine eligibility for warranty coverage.
• Maintain accurate documentation of all warranty claims, decisions, and customer interactions.
• Collaborate with internal teams (service, quality, and product) to identify recurring issues and provide feedback for continuous improvement.
• Monitor and report on warranty trends and claim patterns.

About You
To succeed in this role, you should have excellent attention to detail, strong problem-solving skills, and a passion for delivering outstanding customer experiences.

Key Requirements:

• Previous experience in warranty administration, claims management, or a similar role.
• Strong communication skills (written and verbal) with a customer-first approach.
• Ability to interpret warranty terms and conditions accurately.
• Proficiency in Microsoft Office and familiarity with CRM or warranty management systems.
• High level of organization and ability to manage multiple claims simultaneously.

What We Offer:

• Training and development opportunities.
• Supportive team culture and a chance to make an impact on customer satisfaction.
• Employer Paid Parental Leave Scheme