Program And Scheduling Manager- Community Integrated Care Hub

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Job Title: Program and Scheduling Manager- Community Integrated Care Hub

Job Status: Full Time

Hours: 35 hours a week- days, evenings, weekends & on call

Hourly Rate: $31.94 (plus on- call stipend)

Pay Period: Employees are paid semi-monthly

Location: 22 Peel Street, Lindsay ON

Reports to: Director of Community Integrated Care Hub

For over 60 years, our programs have addressed crime & its causes in our Kawartha and Peterborough area communities. We practice diverse approaches to violence prevention, intervention, diversion, & response. We work from a trauma and resilience informed, anti-oppressive, restorative lens.

RESUME AND COVER LETTER REQUIRED

The Community Integrated Care Hub (CICH), operated by the John Howard Society of the Kawarthas (JHSK), is a 24/7 community-based program providing integrated support for individuals experiencing homelessness, substance use, mental health challenges, and other intersecting barriers.

CICH offers a safe, inclusive, and low-barrier environment grounded in harm reduction, trauma-informed practice, and housing-first principles. The Hub operates through deep community collaboration, connecting participants to basic needs, crisis support, housing, healthcare, and pathways to stability and wellness.

As the Program and Scheduling Manager- Community Integrated Care Hub, you will play a central leadership role within the CICH, overseeing the daily operations of all program areas — including daytime drop-in services, outreach, and the overnight shelter program. Working closely with the Program Director and the multidisciplinary team, the Program and Scheduling Manager ensures consistent, high-quality service delivery that reflects the Hub’s core values of dignity, equity, safety, and collaboration.

This position requires flexibility, strong leadership skills, and a deep understanding of harm reduction, community care, and integrated service delivery.

Duties and Responsibilities

Program Leadership and Management

• Oversee the daily operations of all CICH programs, including day, evening and overnight services
• Manage staffing schedules, shift coverage and communication between program areas.
• Perform on-call duties as scheduled.
• Support program design, implementation and evaluation to ensure responsiveness to

participant needs.

• Ensure that all programming aligns with trauma- informed, harm reduction, and housing first

principles.

• Maintain clear and professional boundaries with all staff, clients and their supporters
• Maintain strict confidentiality and safekeeping of all client files and identifying information.
• Frequent and open communication with the Hub staff team and program Director for

the purpose of maintaining a safe environment.

• Adhere to agency policies and procedures and Ministry guidelines and standards for

program delivery.

Staff Supervision and Support

• Provide leadership, mentorship, and guidance to a multidisciplinary team of frontline staff, students, and volunteers.
• Foster a positive, inclusive, and compassionate work environment.
• Support ongoing staff development, training, and debriefing.
• Conducts regular performance evaluations and provides coaching, support, and corrective action as required to ensure accountability and staff success.
• Liase between Program Director and front-line staff, community partners and other invested parties
• Promote an environment that prioritizes participant dignity, choice, and safety.
• Support staff in managing complex participant needs, including crisis intervention, de-escalation, and connection to ongoing support.
• Facilitate communication and coordination between internal teams and external partners (healthcare, housing, social services, etc.).

Community Partnerships and Collaboration

• Maintain and strengthen relationships with community partners, health and housing providers, and service agencies.
• Manage partner agency involvement in on-site and outreach programming.
• Participate in community committees and collaborative initiatives that advance integrated care.

Administrative & Operational Duties

• Ensure accurate and timely documentation, reporting, and data collection.
• Support program evaluation and funding deliverables.
• Oversee facility operations to maintain a safe, clean, and welcoming environment.
• Scheduling Support – Assist with creating schedules, filling vacant shifts and providing on-call support

Best Practices and Accountability

• Be informed of issues, information, & best practices re: housing and homelessness, mental health and addictions, justice involvement
• Foster a warm, welcoming, restorative, anti-oppressive, trauma/resilience informed space for individuals.
• Take a strength-based approach when addressing individual needs- both staff and clients.
• When providing information, do so in a way that reflects the racial, cultural, linguistic and gender-specific needs of the individual.
• Attend relevant staff meetings and training sessions.
• Adhere to standard professional guidelines and agency protocols on confidentiality and ethics.
• Follow all Health and Safety guidelines.
• Engage in ongoing collaboration with teammates.
• Report any issues relating to safety and risk to Director or agency CEO.
• Consult regularly with the Director of Community Integrated Care Hub.
• Undertake other duties as assigned by management to improve or enhance the delivery of services, and to meet operational needs.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties assigned to meet the ongoing needs of the organization.

Job Specifications

Education, Training, and Professional Experience

• Post–secondary education in social services, criminology, community and justice services, psychology, or related field.
• Minimum 3 years of progressive experience in community service environments (shelters, crisis beds, addiction services, drop-in programs etc.), including frontline and coordination or supervisory roles.
• Experience using crisis intervention and de-escalation techniques.
• Relevant training certificates an asset (i.e. Motivational Interviewing, Anti-Racism and Decolonization, Trauma-Informed Care, Positive Space, Brave Space, Restorative Conference Training)
• Thorough knowledge of local community resources and partner agencies.
• Certification in at least one of the following: NVCI, Nonviolent Communication training, or De-escalation Training or demonstrated relevent expereince.
• Certification in at least one of the following: Mental Health First Aid Training, ASIST Training or equivalent.
• Standard First-Aid and CPR Level C.
• Harm Reduction and Naloxone Training.

Skills & Attributes

• Excellent observational and problem-solving skills.
• Excellent oral, listening, written, interpersonal, & conflict resolution skills.
• Self-starter and highly motivated.
• Professional co-operative attitude and behaviour
• Ability to think quickly and use Nonviolent Communication techniques to diffuse conflict and high-risk situations
• Self-awareness and ability to continuously evaluate biases, in order to work with a diverse range of clients
• Strong computer skills, incl.: Microsoft Office, Teams, Excel, etc.
• A deep understanding of the value of relationship-building.
• Actively seeks constructive feedback from colleagues, supervisors, volunteers, & others.
• Ability to work with diverse staff, client community, & a wide range of constituencies.
• Ability to work independently & take initiative.
• Strong ethics, integrity, & confidentiality consistent with the position

Physical Abilities

• Ability to exert up to 30 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Ability to engage in sitting, standing, and walking or a mix of all three for long periods of time.
• Ability to drive for short to medium periods of time to perform duties of the job, e.g. outreach into the surrounding community, attend community events, program supply shopping, and occasional travel to other JHSK office locations.

Other Requirements & Working Conditions

• It is expected that the successful candidate provide and maintain a clear Criminal Record Check with vulnerable sector screening as a condition of employment
• Must have Valid Ontario Driver’s License (G-class) and reliable access to a car to preform duties of this job
• This position is an on site position, in Lindsay, based out of 22 Peel Street.
• Must be able to work shift work and do on- call hours.
• Regular exposure to secondary traumatic stress (STS), which may contribute to the experience of compassion fatigue.

There may be exposure to hazards from time to time, e.g. violence, bodily fluids and waste, communicable diseases, working alone, slips trips and falls, and other exposures.

JHS Kawarthas is an equal opportunity employer. We are committed to organizational equity & diversity. We actively seek staff who are members of groups designated by federal/provincial legislation as under-represented. These groups include women, Indigenous people, persons with disabilities, ethnic minorities, racialized people, & LGBTQ2I* persons.

Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $31.94 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Experience:

• Supervising: 3 years (preferred)

Work Location: In person

Application deadline: 2025-12-12