Program Assistant

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Introduction:
Program Assistant – Mount Barker

Make a meaningful impact every day.

At Kalyra, we believe in supporting older Australians to live well, with dignity, independence, and connection. As a Program Assistant, you’ll play a central role in delivering a smooth and positive experience for our clients and team by coordinating rosters, supporting communications, and being a trusted link between clients, support workers, and leadership.

If you’re organised, proactive, and passionate about helping people in your community, this is an opportunity to grow your career with purpose.

Description:
Who We’re Looking For

We’re seeking someone who brings our Kalyra values to life:
Caring – Showing kindness every day
Enabling Others – Helping those around you succeed
A Community – Appreciating and valuing every individual
Commitment – Being here for the right reasons
Building on Strengths – Recognising and using what makes us strong

If this sounds like you, read on!

Key Responsibilities

In this role, you will:
Coordinate and maintain accurate client service rosters to ensure the right care is delivered at the right time
Process payroll data and approve timesheets
Support team communication, including newsletters and updates
Act as the first point of contact for stakeholders, addressing day‑to‑day queries and wellbeing needs when the Coordinator is unavailable
Allocate shifts to home support workers, ensuring alignment with budgets, service requirements, and compliance
Assist Coordinators by providing staff availability insights and recommending care plan updates based on frontline feedback
Monitor and support home support worker performance, escalating concerns as appropriate
Contribute to workforce planning, recruitment, and team development
Promote and model safe work practices, immediately addressing any unsafe activities

Skills and Experiences:
Experience, Skills & Knowledge

We’re looking for someone who brings:
Strong computer skills, including Microsoft Office and care‑based systems
Excellent attention to detail, organisation, and the ability to prioritise in a busy environment
Effective leadership and team‑building capability
Strong customer service and communication skills, with a commitment to quality and continuous improvement
Ability to work independently within guidelines, recognising when to escalate issues
Conflict‑resolution and problem‑solving strengths
Ability to produce clear and timely documentation and maintain strict confidentiality
Demonstrated experience in community aged care
Experience coordinating people and work activities
Knowledge of ageing and age‑related health issues
Understanding of relevant legislation including the Aged Care Act 1997, Home Care Standards, and WHS regulations

Qualifications

A relevant qualification or significant experience in community aged care, scheduling, or administration
Current SA driver’s licence
Satisfactory police check/clearance

If you’re ready to join a purpose‑driven organisation and build a meaningful career, we’d love to hear from you.
Please submit your application — including a cover letter outlining your suitability