Project And Quoting Specialist

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Primary Responsibilities

1) Sales Support & Quoting

• Gather requirements from sales reps and/or customers (SKUs, quantities, finishes, manufacturer standards).
• Obtain and compare pricing/lead times from suppliers; recommend approved equivalents when appropriate.
• Prepare accurate quotes (pricing, margins, terms, exclusions) and clear, compliant proposals on time.
• Maintain price lists, quote templates, and basic technical notes (manufacturer sheets/catalogs).
• Update the pipeline (CRM/ERP) and contribute to tracking the hit rate (conversion).

2) Order Management

• Convert won quotes into sales orders; verify availability and supplier confirmations.
• Track promised dates and escalate variances; manage backorders and approved substitutions.
• Plan shipments (full/partial) with the warehouse and logistics; optimize costs and timelines.
• Coordinate with keying (cylinders/keys/master keying) when required by the order.

3) Customer Service & Issue Resolution

• Serve as the primary contact for quote/order status, deliveries, and adjustments.
• Address discrepancies (SKUs, quantities, dates) and initiate RMA/returns as needed.
• Maintain complete records (correspondence, confirmations, deliveries, proofs).

4) Data, Reporting & Continuous Improvement

• Ensure data accuracy in the ERP/CRM (items, costs, dates, statuses, notes).
• Produce status reports (open quotes, in-progress orders, backorders, OTIF, margin).
• Recommend improvements to templates, checklists, and ways of working.

Key Performance Indicators (KPIs)

• Quote SLA (response time) and conversion rate.
• Order accuracy (SKUs/quantities) and gross margin per file.
• OTIF (On-Time, In-Full) and backorder rate.
• Customer satisfaction (feedback, repeat business, etc.).

Profile

• 2–5 years in quoting/estimating, B2B customer service, inside sales, and/or order management in a distribution context (door hardware, access control, doors/frames, electrical, security, or related).
• Strong rigor, attention to detail, and prioritization; excellent written and verbal communication.
• Customer-oriented and naturally collaborative with sales, purchasing, warehouse, and logistics.

Technical Skills

• Proficient with Microsoft 365 (Excel, Outlook, Teams).
• Experience with ERP/CRM (e.g., Microsoft Dynamics 365 Business Central) — asset.
• Knowledge of door hardware families (locks, cylinders, hinges, closers, exit devices, strikes, etc.) — strong asset.
• Advanced professional English required.

Education

• Diploma in business administration, technical field, locksmith or a related discipline (or equivalent experience).

Type d'emploi : Temps plein, Permanent

Rémunération : 55 000,00$ à 75 000,00$ par an

Avantages :

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vie
• Congés payés
• Stationnement sur place

Expérience:

• Quoting: 2 ans (Obligatoire)

Lieu du poste : En présentiel