NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is seeking a QA Automation Lead to drive the creation of enterprise strategy for test automation and quality management framework. As a key member of the DOF's Solutions Delivery Office, the QA Automation Lead will be the go-to advocate for test automation across the agency overseeing the development, maintenance, and execution of quality assurance initiatives, including test cases, test scripts, test plans, status reports, traceability matrices, defect analysis, and testing outcomes. Their expertise will support a diverse array of software, from financial systems to AI-powered customer service solutions. This leadership role will be instrumental in ensuring consistent quality assurance and reliable results across all product initiatives, meeting the operational and customer service demands of the DOF while maintaining system infrastructure, data integrity, performance, and availability

Reporting to the Director of Automated Testing & Quality Assurance, the QA Automation Lead's responsibilities and duties will include, but are not limited to the following:

• Automate end-to-end testing capabilities across all applications.
• Leverage developer tools and test automation to transform our software release processes and enable the development teams to get capabilities to customers faster.
• Define, champion quality and testing best practices among business and technology teams.
• Completes all assigned functional, regression, performance, and automation tests of applications within the appropriate timeline.
• Provide senior-level technical responsibility for extremely complex and ongoing software functions. Participate in all project-level planning and reviews and approvals sessions, which include business requirements and Application Software Requirements/Design review meetings.
• Create and design the following deliverables: Test Strategy & Test Plan, Detailed Test Cases, Test Scripts, Traceability matrix, test estimates, progress reports for test execution, various defect and statistical data reports, etc.
• Develop test approach based on established standards and the analysis of design documentation and requirements.
• Establish and gain acceptance for Key Results indicated by our development pipeline and automation test frameworks.
• Create and execute test cases, log and assign defects and keep track of the defect status.
• Develop and execute test scripts using tools like Azure, Selenium, Appium and Junit.
• Support user acceptance testing conducted by business partners or end users.
• Prepare detailed reports on testing outcomes and quality metrics.
• Ensure that automated tests are integrated and execute reliably in the CI/CD environment.
• Participate in code review with Dev, QA, and Automation team.
• May supervise staff engaged in similar work and/or cross train and mentor other team members on automation framework and scripts development.
• Assist in performance test effort using tools such as LoadRunner, JMeter, etc.
• Using SQL, verify database design and data integrity through backend testing.
• Participate in FIT's System Development Life Cycle (SDLC) process improvement initiatives with the Project Management Office and the Application Development teams to provide gap analysis and recommendations for the resolution of issues.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

IT PROJECT SPECIALIST - 06797

QA Automation Lead