Reception And Aftercare Consultant – Join Mercedes-Benz Mornington

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Introduction:
Mercedes-Benz Mornington joins Berwick, Waverley and Brighton as Australia’s most-awarded Mercedes-Benz dealership group. It has earned numerous accolades, including back-to-back titles as Metro Retailer of the Year and the Circle of Excellence for 2020, 2021, 2022, 2023, and 2024, as well as recognition as the Transformation Champion.

To continue, Mercedes-Benz Mornington is seeking a Receptionist/Aftercare Consultant to join the sales team.

Working with a like-minded team in a brand that speaks for itself, the role offers variety to keep your days busy and exciting.

On offer:

• Using your dealership reception or customer service experience, this opportunity will allow you to step into the world of sales and reap the rewards.
• Salary package consists of a base plus uncapped commissions
• You will receive excellent on-the-job development supported by an experienced team.
• Outstanding career growth opportunities throughout the group
• Access to dealership discounts, including New and Used vehicles, Servicing, Parts, Insurance and Finance
• Job security with a strong and growing, independent family-owned business
• Employee Assistance Program

Description:
About the role:Reception responsibilities:

• Being the first point of contact and providing 5 Star service for all customers who visit the dealership
• Help fulfil customer requests, clarify desired information, direct to the appropriate department/staff member and forward requests
• Liaise with the dealership departments to gain a who is available to understand if there are any scheduled appointments
• Update relevant data and bookings accurately and immediately using multiple computer software systems

Aftercare support:

• Supporting the sales team, promoting aftermarket sales options to all customers.
• Liaise with the Aftercare team at our other Mercedes-Benz sites.
• Provide product knowledge and recommendations to customers based on their needs
• Conduct product demonstrations and explain features and benefits
• Prepare and present quotes to customers for aftermarket products and services
• Be a part of finalising the sale and follow up with customers post-purchase
• Collaborate with the service department to ensure smooth installation and delivery of aftermarket products

This is a full-time position working five days a week, including Saturday, with a scheduled day off during the week. You will need to be available to work between 8:30 am and 6:00 pm.

Skills and Experiences:
About you:

• If you have dealership experience in a similar role you are encouraged to apply for, we would love to chat.
• Ideally, have experience in customer service or sales working in a face-to-face role.
• You will have an outgoing, warm, and bubbly personality and enjoy providing the best customer service and solutions.
• Project a professional image at all times through personal appearance/interpersonal skills
• Organised and understood the importance of customer follow-up.
• Enjoy a team environment supporting your colleagues.
• Excellent verbal communication and written skills
• Good computer skills
• Must be a motivated self-starter
• Applicants must hold a valid Victorian Drivers Licence

How do I apply?
Click Apply below to submit your application.

The successful applicant will need to undergo a National Police Check.

Mercedes-Benz Mornington, Brighton, Berwick, and Waverley are part of Patterson Cheney Cars and Trucks, one of Australia's largest privately owned automotive groups. We have been serving customers since 1915. We pride ourselves on delivering excellent customer service and employ over 1,000 staff. Our business includes multiple brands, including Mercedes-Benz, Toyota, Holden, Isuzu, and other truck brands.

As an equal opportunity employer, we welcome qualified candidates of any gender, race, religion, or age who are eligible to work in Australia. We value our independent, family-owned business principles and promote a positive work environment. Please note that we will not be accepting agency candidates.