Reception Supervisor - Full Time

The Property

PREMIER SUITES Dublin Leeson Street is located in the centre of Georgian Dublin, around the corner from St Stephens Green and a short stroll from Grafton Street. PREMIER SUITES Dublin Leeson Street is a luxury hotel alternative, offering lavish suites or refined penthouse apartments. The property consists of one- & two-bedroom Suites, Studio Suites and Penthouse Suites. PREMIER SUITES Leeson Street is ideal for both business travellers and leisure guests who are uncovering the wonder of Dublin.

About The Role

The Role

We are currently seeking an experienced and enthusiastic Reception Supervisor to support the Front Office team at PREMIER SUITES Leeson Street.
This is an excellent opportunity for a confident, service‑driven individual who thrives in a guest‑facing role and is ready to take the next step in their hospitality career.

As Reception Supervisor, you will play a key role in ensuring exceptional guest experiences for both our short‑stay and long‑stay leisure and corporate guests, while leading and supporting the reception team.

What’s involved in the role:

About the Role

Working five days over seven, you will support the smooth running of the reception and ensure our guests enjoy an exceptional experience.

Responsibilities include, but are not limited to

• Welcoming guests and managing efficient check‑in/check‑out procedures.
• Handling guest enquiries, requests, and issues professionally and promptly.
• Supervising the reception team and providing daily support, guidance, and training.
• Managing reservations and maintaining accurate records using Opera PMS and other systems.
• Ensuring the reception area is always clean, organised, and guest‑ready.
• Following safety, lone‑working, and emergency procedures when required.

A person who may be suited to this role will have:

• Previous reception or front‑office experience in a hotel or serviced apartment environment (approx. 1–2 years).
• Strong communication skills, with confident written and spoken business English.
• A practical, calm, and solutions‑focused approach when handling guest queries or busy periods.
• The ability to work independently during certain shifts, with good decision‑making skills.
• Comfortable using Microsoft Word and Excel .
• A positive attitude, professional presentation, and a genuine commitment to great guest service.

Why work with us?

We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a Food & Beverage / Function property so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women in UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed