Reception Supervisor - Full Time

Leevin Ireland has been an expert in providing student accommodation solutions since 2018 and today we are the largest accommodation company in Ireland.

From international students to tourists worldwide, we welcome thousands of guests from different countries with different purposes, whether in Dublin, Cork, Faro in Portugal or Barcelona in Spain. We aim to offer our customers a comfortable, convenient, high-quality accommodation experience. With a wide range of accommodation options, we work to meet each customer's individual needs and preferences.

The Reception Supervisor, is a dedicated and experienced professional who leads and oversees daily reception operations in a dynamic hostel environment. As well as carrying out the traditional duties of a receptionist, this leader plays a key role in the efficient management of the team and the continuous improvement of the services provided.

Key Tasks and Responsibilities (in this role you will)

Lead the team in greeting and assisting guests during check-in and check-out, ensuring exceptional service.

Cultivate a positive service culture and friendly interactions with both guests and staff.

Oversee the response to guest enquiries and requests through various communication channels, maintaining high standards of service.

Ensure readiness to answer phone and WhatsApp calls, providing effective information and assistance.

Proactively manage guest bookings and reservations, optimising the efficiency of the process.

Monitoring availability and ensuring an equitable distribution of bookings, adjusting as necessary.

Ensure that the reception workspace is always organised and tidy to reflect a professional and welcoming environment.

Implementing effective document management practices and administrative procedures.

Supervise and support the team in administrative and clerical tasks, providing guidance when necessary.

Key Functional Competencies (You possess the following)

Ability to make effective decisions in a timely manner, taking into account guests' needs and operational objectives.

Ability to lead and motivate the reception team to achieve targets and provide excellent customer service.

Solid written and verbal communication skills.

Ability to maintain a positive, friendly attitude even under high pressure.

Ability to learn and manage systems.

Individual Competencies (You are able to)

Be Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.

Drive Results - Consistently achieving objectives, even under challenging circumstances, pushing self and others to accomplish goals

Have Courage - Stepping up to address complex issues, saying what needs to be said

Experience / Education (You are/have)

A bachelor's degree in Tourism or Hotel Management is a plus, Business Administration or a related field is preferred.

Candidates with equivalent work experience or relevant certifications will also be considered.

At least 1 year of experience working as a hotel receptionist or customer service role.

Advanced English & Spanish.

Join our team and grow your career in a supportive and dynamic environment.

If you're eager to contribute to an essential part of our business and build a foundation for your future .