Receptionist & Customer Services Representative

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Introduction:
THE OPPORTUNITY

We're offering an 8-month maternity leave cover role for an experienced receptionist with a passion for exceptional customer service!

Our unique marina is a bustling destination hub for boating enthusiasts, offering high quality facilities and services. We pride ourselves on delivering outstanding customer experiences, and we're looking for a dedicated Receptionist & Customer Services Representative to join our front desk team.

Key Responsibilities:

• Manage the front desk, greet customers, and assist with inquiries.
• Process and data entry with a high degree of accuracy.
• Finalise and issue basic invoices/accounts and handle payment transactions.
• Provide exceptional customer service, ensuring all guests feel welcome and valued.
• Maintain a calm and courteous demeanor, especially during busy periods or when dealing with challenging customers.

Requirements:

• Experience: 2+ years of experience working on a busy front desk/reception in a hospitality environment.
• Knowledge: Familiarity and knowledge with boating, marina or yachting industries essential.
• Skills: Strong administrative abilities, particularly in processing and data entry.
• Finance: Previous experience in finalizing and issuing basic invoices/accounts and receiving payments.
• Attention to Detail: A keen eye for detail to ensure accuracy in all tasks.
• Customer Service: Outstanding customer service skills with a passion for helping others.

BENEFITS

We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations. Benefits include:

• Work in a beautiful, vibrant environment on the Northern Gold Coast.
• Be part of a friendly, supportive team dedicated to excellence.
• Enjoy opportunities for growth and development within the company
• Birthday leave
• Generous wine and dining discounts
• Great company Perks and onsite parking
• Hotel and Dining Discounts
• Lifestyle Platform with 400+ retailer discounts Salary Sacrificing/Financial Education and benefits.
• Mulpha Academy/Study Assistance
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program

ABOUT THE SANCTUARY COVE MARINA

The Sanctuary Cove Marina is a world-class marina that caters to our customers’ every need. With personal berthing assistance and premier facilities, it offers over 300 moorings for all vessels including superyachts. Internationally recognised as a Platinum Gold Anchor marina along with a level 3 Clean Marina accreditation, our customers disembark directly into Sanctuary Cove’s Marina Village, where speciality stores, restaurants and cafes line the water’s edge.

APPLICATIONS

If you believe this position matches your skills and experience, please apply online today!

Please note - successful candidates will need to provide proof of working rights and provide references. References will only be contacted for successful applicants.

Description:
Receptionist & Customer Services Representative