Registered Nurse Manager

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us.

**POSITION IS LOCATED IN HAGERSTOWN, MD**

This position is eligible for an additional sign-on bonus.

The Nurse Manager is responsible for supervising nursing staff and overseeing nursing operations to support safe, timely, and contract-compliant health care services for patients in custody. The role ensures delivery of nursing care consistent with applicable health services requirements, supports intake and ongoing care processes, maintains nursing readiness for emergency response, coordinates continuity of care for transfers and off-site services, and promotes staff training, accountability, documentation quality, and adherence to privacy, safety, and credentialing requirements.

Key Responsibilities:

• Provide direct supervision, scheduling, assignment, and day-to-day oversight of nursing staff and nursing services.
• Plan, assign, and evaluate nursing care to support intake screening, sick call, chronic care, urgent care, emergency response, and continuity of care.
• Ensure on-site nursing services support required arrival screening, health assessments, daily triage of health care requests, medication administration, and follow-up care within required timeframes.
• Coordinate nursing care with physicians, advanced practice providers, behavioral health personnel, dental staff, and other members of the multidisciplinary health care team.
• Ensure prompt recognition, escalation, and response to medical emergencies, including initial stabilization, emergency transfer coordination, and required notifications.
• Support safe and secure transfer of patients for hospital, specialty, and other off-site services, including continuity of care documentation and required medical transfer information.
• Monitor nursing documentation, medical record completeness, and use of the electronic health record to support accurate, timely, and confidential patient care documentation.
• Ensure nursing practices comply with applicable licensure requirements, credentialing requirements, privacy requirements, infection prevention requirements, and evidence-based standards of care.
• Support quality assurance, risk management, corrective action, audits, inspections, and internal compliance monitoring related to nursing and health services operations.
• Lead orientation, in-service education, and recurring training for nursing staff, including emergency response, cardiopulmonary resuscitation, automated external defibrillator use, emergency first aid, signs of health emergencies, signs of mental illness and suicide risk, and procedures for obtaining emergency medical assistance.
• Support staffing readiness by maintaining supervision, verifying performance expectations, identifying training needs, and escalating staffing or competency gaps that may affect safe operations.
• Coordinate with designated points of contact on referrals, off-site appointments, hospitalizations, medications, and continuity-of-care requirements for transfer, release, or removal.
• Participate in reviews of protocols, workflows, and nursing operations to identify improvement opportunities and support efficient, safe, and contract-compliant patient care.
• Maintain professional communication and effective working relationships in a multidisciplinary, multicultural, and multilingual environment, using professional interpretation services when needed to support patient communication.
• Perform duties within the scope of licensure as a Registered Nurse when required to meet operational needs.
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Basic Requirements/Certifications:

• Current, full, active, and unrestricted Registered Nurse license in Maryland or the ability to obtain one.
• Minimum six years professional nursing experience.
• Experience in a detention or correctional healthcare setting is preferred.
• Basic Life Support (BLS) certification.

Education Required:

• Graduate from a baccalaureate or graduate nursing program for Registered Nurses located in a State, the District of Columbia, or a U.S. territory accredited by The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE).

Attributes and Professional Qualities:

• Demonstrated nursing leadership and staff supervision capability.
• Strong clinical judgment and ability to recognize and respond to health-related emergencies.
• Ability to coordinate care across disciplines and maintain effective working relationships.
• Ability to review documentation for accuracy, completeness, and compliance.
• Ability to work effectively in a secure, multidisciplinary, multicultural, and multilingual environment.
• Effective oral and written communication skills in English.
• Ability to maintain confidentiality of patient records and personally identifiable information.
• Ability to adapt to changing operational requirements and patient care priorities.
• Working knowledge of electronic health records and standard office software used for documentation and communication.

Physical Requirements:

• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
• Required to jog/fast walk up to ¼ mile.
• Requires physical exertion such as lifting objects greater than 30 pounds.
• Required to perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self).
• Must be able to see, hear and smell with aids if necessary.
• Must be able to lift, push, or carry 30 pounds.
• Must perform the duties of my job in a stressful and often austere environment without physical limitations.
• Sitting and/or standing for extended periods of time.
• Average manual dexterity for computer operation.
• Phone or computer use for extended periods of time.

Other Special Qualifications:

• Must maintain current/physical residency in the continental U.S.
• U.S. citizen and have resided in the U.S. for the last five years (unless abroad on official U.S. government duty).
• Successfully engage in and complete a thorough Background Investigation.
• Possess or have ability to obtain required security clearances.
• Proficiency in Spanish is preferred.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.