Rental Experience Ambassador

Rental Experience Ambassador

Job Title: Rental Experience Ambassador
Department: Eurokars Leasing
Location: 27A Tanjong Penjuru / 11 Leng Kee
Reports To: Assistant Rental Operations Manager
Job Type: Full-time

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Rental Experience Ambassador. As a Rental Experience Ambassador in Eurokars Leasing, you will be the face of our business, ensuring that our customers have a seamless and enjoyable experience throughout their rental journey. You will also be responsible for driving revenue growth through coordinating and optimizing day-to-day operations of our rental fleet and maintaining a welcoming and well-maintained lounge environment.

Key Responsibilities:

• Assist customers with the rental process – from welcoming them at the rental experience lounge to explaining rental policies, procedures, checking out/receiving rental vehicles and answering any questions they may have.
• Verify and manage rental agreements, including proper documentation and compliance with company policies.
• Coordinate the daily movement of rental vehicles to optimize fleet utilisation, ensure timely availability for customers, and streamline the rental process.
• Execute quality control measures to ensure rental vehicles meet optimal safety and cleanliness standards.
• Actively promote relevant additional services, upgrades, and products to customers to drive revenue growth and increase sales during the rental process.
• Maintain the cleanliness, organisation, and ambiance of the rental experience lounge, ensuring that the lounge remains a welcoming and comfortable space for customers to relax and wait for their rental vehicles.
• Collaborate with other teams, such as sales, fleet operations and marketing, to ensure a cohesive and positive customer experience across all touchpoints, amplify revenue performance, and facilitate efficient vehicle movement.
• Continuously look for ways to enhance the overall rental experience for customers, providing recommendations and implementing improvements as needed.
• Perform various administrative tasks related to rental operations, such as data entry, documentation, and record-keeping to support revenue tracking, lounge maintenance, vehicle movement planning, and customer satisfaction.
• Embody our key business values every step of the way.

Qualifications:

• Diploma in Business, Operations Management, or a related field.
• Previous experience in customer service, hospitality, sales, fleet management, or a related field is preferred.
• Strong problem-solving skills with the ability to think quickly and make sound decisions in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams and external partners.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Class 3/3A/3C driver’s license is a must, with at least 2 years of driving experience.

This job description is a general outline of duties and responsibilities and may be updated or modified as needed to meet the company's evolving needs.