Reservations Agent

We are looking for a detailed orientated and passionate Reservations Agent to deliver unforgettable experiences to our guests for our three luxury Rosewood properties in New Zealand – Rosewood Cape Kidnappers, Rosewood Kauri Cliffs and Rosewood Matakauri.

Rosewood Hotels is globally renowned for its strong, modern and differentiated brands. We have a focus on design and innovation and a commitment to a very bespoke and personal approach to hospitality. With rich landscapes, a multi-layered cultural heritage, and untouched wilderness, our three properties capture New Zealand’s unique geography. Together we offer access to our expansive coastline, rolling hills, soaring mountains and more – the perfect location for a special occasion or event.

About the Opportunity:

As a Reservations Agent, you will be based to Rosewood Kauri Cliffs. Reporting to the Reservations Manager, and working closely with Management and Associates within each property, you will be a part of a team that is more than simply a hotel reservations department selling rooms.

Our team are the first step of our guests’ extraordinary experience – with you they learn about what we have to offer. From our luxury accommodation, three spectacular locations, transportation options and a wide range of experiences and activities.

Responsibilities include:

• Act as the main point of contact for reservation related inquiries (email, phone and online)
• Be familiar with each property, including features, unique services and local activities and experiences available.
• Confirming reservations, modifications and cancellations
• Coordinating and booking activities and transport bookings for future guests.
• Work with the Front Office teams to ensure information and handovers have been clearly communicated.
• Presenting yourself to our discerning clientele in a manner that aligns with the Rosewoods image and service delivery

About You:

This role will suite someone who has a passion to deliver an experience that will surprise and delight our guests. You will ideally have:

• Previous experience in reservations, or front office / reception experience in a five-star hotel or lodge environment.
• Experience working with a Property Management system – ideally OPERA Cloud
• An understanding of (and background in) luxury hospitality and / or tourism
• A commitment to high standards of accuracy with excellent service
• Have a friendly and professional telephone etiquette
• The ability to uphold confidentiality and sensitive information, both on and off duty
• Excellent communication skills
• Exceptional organisation skills and attention to detail
• Flexible and adaptable – including being able to work weekend shifts on a rotation basis.

If you are passionate about leaving your legacy and enriching others through memorable experiences, we would love to hear from you!