The Arlington Hotel—one of Dublin’s most iconic, centrally located hotels—is seeking a dedicated and detail-oriented Reservations Supervisor to join our vibrant team. If you are passionate about hospitality, thrive in a fast-paced environment, and take pride in delivering exceptional service, this is an excellent opportunity to develop your career within a well-respected hotel brand.

About the Role

As the Reservations Supervisor, you will play a crucial role in the guest journey from the very first point of contact. Whether guests reach out by phone, email, or online, you will ensure each interaction reflects the warmth, professionalism, and efficiency The Arlington Hotel is known for.

You will support the Reservations & Revenue Manager in optimising occupancy, maintaining accurate availability and pricing, and ensuring all bookings are processed to the highest standard. Working at one of Dublin’s busiest hotels means no two days are the same—this role suits someone who loves organisation, communication, and working at the heart of hotel operations.

This position is ideal for someone who enjoys being relied upon, excels in customer service, and wants to build a career in hotel reservations or revenue management.

About The Role

Key Responsibilities

Reservation & Revenue Support

• Manage reservations via telephone, email, and online channels with accuracy and care.
• Assist the Revenue Manager in managing room rates, availability, and forecasting.
• Update hotel and third-party websites with correct pricing, promotions, and inventory.
• Support the coordination and allocation of group bookings, deposits, billing, and special requirements.
• Maintain accurate and complete booking information in the hotel’s reservation system.

Guest Experience & Communication

• Provide friendly, professional responses to all guest enquiries.
• Proactively resolve guest issues or escalate to senior staff as needed.
• Communicate guest needs across departments to ensure seamless service.
• Promote hotel facilities, dining options, and upgrades to enhance the guest stay.

Coordination Across Departments

• Liaise with Reception, Housekeeping, Sales, Events, and F&B teams.
• Provide daily reservation backups, group lists, and arrival information.
• Ensure VIP, special request, and corporate bookings are handled with precision.

Administrative Excellence

• Maintain organised filing systems and ensure all confidential information is securely stored.
• Prepare or assist with daily, weekly, and monthly revenue reports.
• Support compliance with hotel procedures, accounting guidelines, and data protection standards.

Team Support & Leadership

• Act as a point of support for the reservations team and assist with training when required.
• Promote a positive, collaborative, and service-driven working environment.
• Help drive improvements in departmental procedures and overall guest service.

What We’re Looking For

• Experience in hotel reservations or front office preferred.
• Strong communication skills and a passion for customer service.
• Excellent attention to detail and ability to multitask.
• Knowledge of PMS systems ( Opera, etc.) is an advantage.
• Ability to remain calm and professional in a busy environment.
• A positive attitude and strong team spirit.

What We Offer

• Competitive salary aligned with experience
• Ongoing training and professional development
• Opportunities for progression within the Fitzgerald Group
• Staff meals on duty
• Exclusive group-wide employee discounts
• A friendly, supportive, and professional workplace

Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation.

The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds.

This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists.

In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation.

Our current vacancies can open a window of many opportunities within the group to the right candidate.

All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed