Resort General Manager

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INNhotels is seeking an experienced and inspiring General Manager to lead two of our treasured properties in Invermere, British Columbia: Copper Point Resort and Invermere Inn & Suites. This is a unique opportunity to oversee a full-service resort and a complementary boutique property while playing a key leadership role within a values-driven hospitality organization.

At INNhotels, our business is built on a strong foundation established by our founder, Mr. Gerry Levasseur. Our values guide everything we do:

• Family: We care for and support our staff and guests as one team
• Service: We are committed to delivering exceptional guest experiences
• Respect: We value and appreciate the dedication of every team member
• Support: We invest in training, education, and leadership development
• Leadership: We lead in sustainable tourism and community development
• Reliability: Our guests trust us to deliver consistently high standards

We are a motivated, dynamic team that is passionate about hospitality and proud to share the INNhotels story.

Position Overview

The General Manager is responsible for the overall leadership, management, and performance of both Copper Point Resort and Invermere Inn & Suites. You will provide a seamless resort experience for guests while ensuring operational excellence, financial performance, strong team engagement, and positive community relationships.

Copper Point Resort is a four-star, full-service resort featuring 181 guest rooms, a restaurant and lounge, banquet facilities, indoor and outdoor pools, a spa, and a fitness centre.
Invermere Inn & Suites is a 47-room property located in the heart of Invermere and includes a liquor store operation and leased restaurant space.

Key Responsibilities

Operational Leadership

• Develop and execute strategic plans and operational goals
• Lead and mentor the property leadership team to achieve strong results
• Deliver exceptional guest experiences across both properties
• Maximize room yield and overall revenue through effective sales and yield management strategies
• Ensure compliance with SOPs, service standards, and operational controls
• Conduct regular property inspections to maintain quality, safety, and security
• Ensure compliance with employment standards, occupational health and safety regulations, fire codes, and all applicable legislation
• Safeguard the interests of the properties and ownership at all times

Financial Management

• Prepare and manage annual budgets and control expenditures
• Track revenues, analyze performance, and optimize profitability
• Review sales data, market segments, and distribution channels to support pricing strategies
• Maintain accurate financial and statistical records
• Identify cost-saving opportunities and implement improvement initiatives

People Leadership

• Foster a positive, collaborative, and professional workplace culture
• Coach, train, and support department managers
• Oversee recruitment, selection, and onboarding for management roles
• Conduct regular leadership meetings and staff briefings
• Drive employee engagement and retention in partnership with HR
• Lead by example and serve as a role model for all staff

Guest Experience & Reputation Management

• Personally welcome and engage with guests
• Address guest concerns promptly and professionally
• Monitor competitor activity and hospitality trends
• Work with the Marketing team to manage online presence and brand reputation
• Respond to guest feedback and online reviews in a timely, customer-focused manner
• Build and maintain strong community relationships

Other duties as assigned.

Qualifications

• Minimum 5 years of senior management experience in a 4 or 5-star full-service hotel or resort environment
• Previous General Manager experience in a resort setting is strongly preferred
• Comprehensive knowledge of hotel operations, including front office, housekeeping, food and beverage, maintenance, and revenue management
• Strong financial acumen with experience in budgeting and forecasting
• Excellent leadership, communication, and interpersonal skills
• Proven ability to problem-solve, make sound decisions, and manage multiple priorities
• Experience with hotel systems such as Webrez Pro, Revinate, and preventative maintenance software
• Strong understanding of employment standards, health and safety, and sanitation regulations
• A genuine commitment to exceptional guest service and high operational standards

Why Join INNhotels?

• Lead two well-established and respected properties
• Be part of a values-driven organization with a strong culture
• Enjoy a leadership role with autonomy and impact
• Live and work in a beautiful resort community

If you are a passionate hospitality leader ready to make a meaningful impact, we would love to hear from you.

Apply today and become part of the INNhotels family.

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Pay: $90,000.00-$115,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Application question(s):

• We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
• What are your wage expectations for this role?

Experience:

• Senior Leadership: 5 years (preferred)
• Budgeting and Financial Forecasting: 5 years (preferred)

Work Location: In person