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Retail Assistant
Posted on Jan. 24, 2025
- Geylang, Singapore
- 0 - 0 USD (yearly)
- Full Time
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JOB RESPONSIBILITIES:
- Engage with customers on TikTok by responding to comments and inquiries.
- Update Shopify inventory records for accurate product availability.
- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
- Conduct daily stock counts to maintain accurate inventory levels.
- Handle incoming customer calls and assist as needed.
- Provide client service support for retail network and E-commerce
- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
- Assist in scheduling customers’ jewelry repairs.
- Manage knowledge of company products, services, and general inquiries.
- Maintain a high level of professionalism with clients and establish a positive rapport with every client.
- Process E-commerce orders from beginning to end.
- Ability to handle complaints/feedback competently.
- Drive client satisfaction.
- Generate revenue increase by offering sound recommendations and suggestions.
- Any other ad-hoc tasks or projects.
- Work together with operations to ensure a smooth fulfillment process.
- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.
- Attend to customers’ queries in-store and online stores.
- Be self-motivated and driven to achieve monthly sales targets.
- Ensure merchandise and displays are consistently well-presented.
JOB REQUIREMENTS:
- 1-2 years of customer service experience
- Candidate with retail or jewelry experience is an added advantage
- Passionate about helping others and driving client satisfaction
- Excellent interpersonal and communication skills
- Candidate with retail or jewelry experience is an added advantage
- Ability to handle complaints/feedback competently
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Positive work attitude and ability to multitask, organize, and prioritize work
- Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environments
- Candidates must be willing to work on Weekends and Public holidays
Candidates must be willing to work on weekends and Public Holiday.
Job Type: Full-time
Pay: $2,000.00 - $3,000.00 per month
Benefits:
- Employee discount
- Flexible schedule
Supplemental Pay:
- Commission pay
- Yearly bonus
Experience:
- Retail Assistant: 1 year (Preferred)
Work Location: In person
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