Retail Manager Wanted! Lead Ops At Mitre 10 Mega New Lynn

Who We Are

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. Since opening a small Mitre 10 store in Warkworth in 2009, we’ve expanded to include Mitre 10 MEGA Albany—New Zealand’s largest hardware store—along with locations in New Lynn, Warkworth, Whangaparāoa, and Silverdale. Our group also operates Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

As the country’s leading home improvement retailer and a trusted trade partner, Mitre 10 has been a household name since 1974. We combine the strong foundation of a national brand with the local, family feel of a community business, offering a dynamic, fast-paced environment with opportunities for growth, training, and development.

The Role

As our Retail Manager – Operations, you’ll be at the helm of store operations, ensuring efficiency, compliance, and profitability across stock, data integrity, and key retail processes. You’ll oversee multiple department leaders and large teams, keeping everything running like a well-oiled machine. This role is initially rostered Tuesday to Saturday, but flexibility is key in the ever-changing world of retail.

What You’ll Bring

✔ Proven leadership experience in retail, FMCG, or DIY (big-box/large format preferred but not essential).
✔ A deep understanding of stock management, retail operations, and merchandising best practices.
✔ Strong commercial acumen—able to analyze sales data and optimize stock profitability.
✔ The ability to engage, coach, and develop large teams to perform at their best.
✔ Confidence in managing compliance, rostering, and operational standards.
✔ A proactive approach—quick-thinking and solutions-focused in a fast-paced setting.
✔ Ideally, you’ll be based in West Auckland, ensuring you can be hands-on and fully engaged in this role

Your Day-to-Day

• Lead and mentor multiple department leaders and their teams.
• Manage stock processes, including inventory control, pricing, and promotional planning.
• Ensure compliance with company operational standards across all areas.
• Oversee data integrity, reporting, and analysis to drive store efficiency.
• Take on duty management responsibilities, keeping everything running smoothly.

The Perks

✔ A leadership role in one of New Zealand’s most recognized home improvement retailers.
✔ Step up your experience—a great opportunity to work in a big-box retail environment and take your leadership to the next level.
✔ Competitive salary and staff discounts (Generous staff purchase scheme at select Columbus Cafés and Mitre 10 stores!).
✔ A varied and dynamic environment where no two days are the same.
✔ Growth opportunities within a large, supportive, and Kiwi-owned business.

What’s Next?

If you're an experienced retail leader ready to make an impact, we’d love to hear from you! Apply now and take the next step in your career with Mitre 10 MEGA New Lynn.