Retail Operations Specialist

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Introduction:
We're seeking a dedicated CCS Retail Operations Specialist to join Cater Care Services (CCS).

About the Role:
Reporting to the Chief Operating Officer, you will coordinate and administer CCS's retail business, which includes retail outlets, bars, taverns, and vending machines at remote site facilities, redefining our already great offering into something special.

This role involves working closely with General Managers, Operations, and Site Managers across CCS sites nationally, as well as working collaboratively with the procurement team . You will also be involved in developing and rolling out new retail concepts and optimizing our Point of Sale (POS) database to ensure accurate pricing and product information.

Your ability to influence key stakeholders will serve you well in this role.

This is a national role and will require significant travel across the country and the role will be based out of our Brisbane or Perth offices.

Description:
Key Responsibilities:
Assist in day-to-day retail operational activities and identify continuous improvement opportunities.
Coordinate the transformation and implementation of retail and bar outlets to align with Cater Care brand standards.
Oversee POS system optimization and maintain data accuracy.
Compile periodic activity reports with KPIs and data analytics.
Stay informed on industry trends and consumer preferences to adjust product ranges.
Conduct regular audits for compliance and coordinate necessary licenses.
Develop and maintain business relationships.
Undertake sales and margin analysis and develop standard retail performance reports.
Manage product and pricing, including obtaining approvals and making financial recommendations.
Build relationships with various internal stakeholders including the COO, GM - Operations, and IT teams.

Skills and Experiences:
Essential Criteria:
Significant experience in Food & Beverage or large Convenience store multi site retail operations.
Strong analytical skills and intermediate knowledge of POS systems, Google Suite, or Microsoft Office.
Excellent organizational, communication, and customer service skills.
Experience in retail stores and head office environments, with a focus on project contribution or coordination.
Willingness to learn, a process improvement mindset, and high attention to detail.
Ability to travel interstate regularly to remote locations.
Exhibit integrity, accountability and have an innovative mindset
Must be able to obtain a National police clearance, meet OH&S medical examination requirements, and hold a valid C-class driver's license.
Commitment to food quality, safety, and Cater Care's Quality and Safety Management system.

Benefits

Competitive salary package.
Excellent career prospects within a fast-growing organisation.
Structured leadership development program.
A suite of exclusive discounts across major companies.

Who We Are:
Cater Care is a contract catering service provider that is 100% Australian owned and operated. We are a leading organisation across multiple sectors, including Retail, Aged Care, Education and Remote services.

Through our values of Care, Pride and Community, we pride ourselves on diversity and work/life balance, providing excellent career prospects. We encourage First Nations people to consider a career with us.