Rostering Team Lead - Flexicare

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Introduction:
About Us

We are a values-driven not-for-profit organisation with over 30 years’ experience delivering high-quality residential, community and in-home aged care services. Proudly supporting older people in the Manningham area, we are committed to enabling clients to live safely, independently and with dignity in their own homes.

Description:
About the Role

Reporting into the Community Support Manager, the Rostering Team Leader is responsible for leading the rostering function to ensure the efficient coordination of in-home care services. You will oversee a team of Rostering Officers, ensuring services are scheduled effectively to meet client needs while optimising workforce utilisation and maintaining compliance within SCHADS Award requirements.

Key Responsibilities

The Rostering Team Leader will be responsible for but not limited to:

Oversee and provide effective scheduling of services and requests
Respond promptly to roster changes and client service requests
Lead, supervise and support Rostering Officers in their day-to-day activities
Provide coaching, training and ongoing performance feedback
Coordinate coverage for short-notice vacancies to maintain continuity of care
Monitor data accuracy and generate reports to support rostering KPIs

Skills and Experiences:
About you

You thrive in a fast-paced environment, brings a strong customer focus, along with the ability to lead and support a team effectively.

To be successful in this role, you will have:
Demonstrated leadership or supervisory experience
Proven experience in client scheduling (aged care or community services preferred)
Knowledge of SCHADS Award (highly desirable)
Experience with AlayaCare or similar systems (desirable)
Strong organisational skills and ability to manage competing priorities
Excellent communication and interpersonal skills
High attention to detail and problem-solving ability
Current NDIS Check