Sales Telecaller

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Meals & Pudding is Kolkata’s fastest-growing cloud kitchen brand, known for delivering healthy, homestyle subscription-based meals at affordable prices. We're on a mission to bring comfort food to every doorstep in the city — and we’re looking for passionate individuals to join our sales & support team!

Job Responsibilities:

• Make outbound calls to new and existing leads
• Explain our Subscription Meal Plans, offers, and benefits
• Understand customer needs, answer queries, and convert leads into subscribers
• Handle incoming WhatsApp messages, respond to queries politely and promptly
• Take feedback from existing customers, resolve complaints or escalate to the concerned team
• Maintain and regularly update a database of:
• Active subscribers
• Upcoming renewals
• Potential customers for future follow-up
• Maintain proper call logs, follow-up schedules, and reports
• Build good rapport with customers and ensure a delightful service experience

Requirements:

• Must be fluent in Bengali and Hindi (spoken)
• Should also understand, write and speak English
• Excellent communication and persuasion skills
• Prior experience in telecalling/telesales/customer service preferred
• Comfortable handling customer concerns professionally
• Ability to work independently under pressure and manage time efficiently
• Must have own phone, internet, and a quiet workspace at home
• Good knowledge of WhatsApp, Google Sheets, and basic CRM tools

Why Join Us?

• Fixed salary with bonus on performance
• Friendly and supportive remote work culture
• Opportunity to grow with a fast-scaling food brand
• Serve with a purpose – helping people eat better every day

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: Remote