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Salesforce It Architect
Posted on Dec. 19, 2024
- Helsinki, Finland
- 0 - 0 USD (yearly)
- Full Time

- Responsibility for the application design of UPM Biorefining, Fibres, Pulp, Plywood and Technology business areas’ Salesforce platform (including Sales, Service, Experience, Marketing and Commercial Cloud + GEN AI)
- Develop and design new services supporting business specific solution stack, support service transition, optimize operations and subsequent service improvements as part of the service lifecycle
- Understand and apply the reference architecture and application component model aligning it with UPM IT long-term solution strategy and roadmap
- Oversee and manage external development including handover to production (outsourced support service)
- Close collaboration with the business, acting as the main stakeholder towards business areas regarding development and giving content for our development partners
- Collaborate with Salesforce Platform Owner, business IT Service Owners, IT colleagues and architects in UPM IT and network with external experts
- Understand business processes and connect business requirements with the functional capabilities of the application
- Contribute to on-going business demands and project initiatives as well as enhance development specifications with technical details. Capability to challenge proposed solutions and requirements
- Support service documentation maintenance and provide consultation in critical support work, problem management and continuous improvement initiatives
- You have an university degree or equivalent and relevant work experience in IT
- Previous experience and knowledge of Salesforce is required and experience working with Business ERP’s is valued
- You have experience in designing digital customer experiences on Experience Cloud and you are familiar with IT Service Management (ITIL) processes and can act accordingly
- You invest in improving yourself, are willing to explore outside your routine, and take accountability for your actions
- You have a customer service attitude and the ability to deliver solutions
- You can understand and model complex design scenarios with the capability to transfer business requirements to value bringing solutions
- You have a business centric mindset, and you have supplier management experience
- You are pro-active and accountable
- You have professional co-operation and communication skills in English, other languages are an asset
- A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils.’ Our work is impactful and transformative.
- A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
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