Senior Care & Support Worker

Reports to: Field Care Supervisor

Summary of role

To share with other staff in meeting the personal care and support needs of clients in a way that respects their dignity and promotes their independence, and to assist the Field Care Supervisor, as requested.

About The Role

Principal Responsibilities of a Care and Support Worker

• Guiding and mentoring Care and Support Workers
• Collecting information and documentation from a client’s home for updating documentation in office.
• Supporting the supervisor in introductory visits to the clients.
• Supporting with quality assurance such as spot checks, audits on files.
• Conducting annual client and Care and Support Workers surveys to monitor customer satisfaction.
• Play a pivotal role in enhancing and promoting relationship between client and Care and Support Workers.
• Be the first point of contact for Care and Support Workers to share concerns informally.
• Provide ideas and activities to stimulate and engage the service user
• Respond to emergencies and provides guidance and support to Care and Support Workers. Support clients with daily activities such as posting letter, reading the newspaper, helping them to prepare their own meals.
• Cover the emergency on-call phone, whenever required
• To assist clients who need help getting up and going to bed in the morning and evenings, including dressing and undressing, washing, bathing and going to the toilet.
• To help clients with their mobility and with any physical disabilities, including incontinence and use of personal aids and equipment.
• To care for clients who are temporarily sick and need bed nursing and help with feeding etc.
• To provide care and support for clients who are terminally ill.
• To help in the promotion of mental and physical activities of clients through talking, outings, reading, writing, hobbies and recreations.
• To make and change beds, light cleaning, emptying commodes and general tidying.
• To inspect, launder and mend clients’ clothes.
• To set tables and trays, prepare and serve light meals, clearing away and washing up.
• To read and write reports and be involved in clients’ reviews and training activities.
• To always adhere to all Caremark’s policies and procedures.
• To report either to the Field Care Supervisor or Care Manager any significant changes in the health or circumstances of a client.
• To encourage the independence of clients and monitor overall comfort and well-being of both clients and carers, wherever possible.
• Responsible for tasks reasonably delegated to them by the Field Care Supervisor in order to assist with the overview of care needs of clients and the management of more junior care and support workers.

The care and support provided by Care and Support Workers, including senior workers, is expected to include support that would reasonably be given by members of the client’s family and is not to include tasks that would normally be undertaken by a trained nurse.

Personal attributes

It is considered essential that a Senior Care and Support Worker possess’ the following qualities:

• Self motivated & well organised.
• Flexible
• Caring, sensitive and supportive to the needs of others
• Ability to use own initiative
• Ability to communicate effectively
• Good recording and reporting skills
• Ability to work under pressure

Required Criteria

• Must have QQI Level 5 (Full Award) in Healthcare or equivalent
• Must have previous experience in Healthcare
• Must have a valid permission to work in Ireland
• Must be living in Dublin North
• Must be willing to commute to all areas within Dublin North
• Must have a clean Full Irish Driving Licence

Desired Criteria

• Previous experience as a Senior Healthcare Assistant

Skills Needed

Motivating, Communication, Listening/ Active Listening, Teamworking, Providing Care, Empathy, Ability to support clients with learning disabilities and/or complex needs, Experience working with vulnerable people

About The Company

Our mission is simple:

• To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.

• Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.

• Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

• Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.

• We are the mark of excellent care.

• We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark’s history – providing home care since 2005

• Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.

• Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.

• Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here's why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.

Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.

Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.

Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.

We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

Company Benefits

Salary

Not disclosed