Senior Manager Internal Communications And Engagement

Reporting to the Head of Internal Communications & Engagement, this is a newly created role that will encompass internal communications, employee engagement, and stakeholder management.

The Senior Manager, Internal Communications & Engagement will play a pivotal role in developing and delivering a comprehensive internal communications and engagement strategy, that brings our Better Futures strategy, our purpose and our values to life for employees.

You’ll lead strategic communications, people communications and our employee engagement strategy and action plans, to create meaningful connections between employees, HR, and the business, ensuring employee voices are heard and represented

1. Develop and implement our internal communications strategy and rhythm of business that integrates HR initiatives with the Group’s priorities and ensures alignment with our Better Futures strategy, purpose and values.
2. Design and deliver a multi-channel strategy to streamline communications and enhance employee engagement, with a focus on storytelling and two-way communication. Ensure the timely and consistent development and delivery of impactful communications across multiple channels, including employee town halls, leadership communications and our new employee engagement hub, Connect.
3. Collaborate with cross functional teams to establish consistency and alignment, with broader organisational narratives and brand identity.
4. Provide strategic oversight for internal communications campaigns, recognition programs, and events that enhance the employee experience.
5. Serve as the key point of contact for internal communications during major organisational transitions or changes.
6. Lead, mentor, and support Engagement Specialists in the execution of campaigns, digital content, and engagement initiatives.
7. Build a Community of Practice of communications and engagement leads, who can contribute to the development of great content and the delivery of impactful communications.
8. Design and manage employee engagement initiatives, fostering alignment with company culture, values, and objectives.
9. Plan and manage internal events, such as town halls, employee forums, and recognition programmes.
10. Establish mechanisms to amplify employee voice, such as engagement surveys, pulse checks, and forums, ensuring feedback informs organisational decisions.
11. Act as a trusted advisor to HRLT and leadership on communication and engagement strategies, helping navigate sensitive or complex topics.
12. Track and measure the effectiveness of communication and engagement strategies using analytics and feedback, continuously refining approaches to inform communications strategy.

Problem Solving and Decision Making

Leadership

Team Working and Cross Functional Collaboration

Communication and Influencing

Building and Maintaining Relationships

Innovation and Change