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Senior Manager Internal Communications And Engagement

Posted on Dec. 21, 2024

Dublin, Ireland
No Salary information.

Full Time

Senior Manager Internal Communications And Engagement job opportunity

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Location: Dublin, IE

Company: Irish Life Group Services Limited

Full Time Permanent position
Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Role Overview

Reporting to the Head of Internal Communications & Engagement, this is a newly created role that will encompass internal communications, employee engagement, and stakeholder management.

The Senior Manager, Internal Communications & Engagement will play a pivotal role in developing and delivering a comprehensive internal communications and engagement strategy, that brings our Better Futures strategy, our purpose and our values to life for employees.

You’ll lead strategic communications, people communications and our employee engagement strategy and action plans, to create meaningful connections between employees, HR, and the business, ensuring employee voices are heard and represented

Key Accountabilities:

1. Develop and implement our internal communications strategy and rhythm of business that integrates HR initiatives with the Group’s priorities and ensures alignment with our Better Futures strategy, purpose and values.
2. Design and deliver a multi-channel strategy to streamline communications and enhance employee engagement, with a focus on storytelling and two-way communication. Ensure the timely and consistent development and delivery of impactful communications across multiple channels, including employee town halls, leadership communications and our new employee engagement hub, Connect.
3. Collaborate with cross functional teams to establish consistency and alignment, with broader organisational narratives and brand identity.
4. Provide strategic oversight for internal communications campaigns, recognition programs, and events that enhance the employee experience.
5. Serve as the key point of contact for internal communications during major organisational transitions or changes.
6. Lead, mentor, and support Engagement Specialists in the execution of campaigns, digital content, and engagement initiatives.
7. Build a Community of Practice of communications and engagement leads, who can contribute to the development of great content and the delivery of impactful communications.
8. Design and manage employee engagement initiatives, fostering alignment with company culture, values, and objectives.
9. Plan and manage internal events, such as town halls, employee forums, and recognition programmes.
10. Establish mechanisms to amplify employee voice, such as engagement surveys, pulse checks, and forums, ensuring feedback informs organisational decisions.
11. Act as a trusted advisor to HRLT and leadership on communication and engagement strategies, helping navigate sensitive or complex topics.
12. Track and measure the effectiveness of communication and engagement strategies using analytics and feedback, continuously refining approaches to inform communications strategy.

What you will need to be successful in the role

8+ years proven experience in internal communications, employee engagement, or a similar role, with a strong focus on digital channels.
Demonstrated ability to design and execute communication strategies that leverage technology and drive results.
Strong knowledge of digital platforms (e.g., intranet, email tools, apps) and their role in communication and engagement.
Experience in creating mechanisms for employee voice, such as surveys, focus groups, or interactive feedback tools, and using insights to inform decisions.
Excellent writing and editing skills, with experience creating content for diverse audiences and channels.
Strong collaboration skills, with the ability to align HR communications with corporate messaging.
A degree or professional qualification in Communications, Marketing, HR, or a related field.
A proven ability to measure and analyse the effectiveness of communication strategies and use data to continuously improve.
A digital-savvy communicator with a passion for leveraging technology to enhance employee engagement and communication.
Collaborative and empathetic, with a strong focus on listening and amplifying employee voices.
An innovative thinker who can creatively use channels and tools to tell compelling stories and foster connections.
Strong organisational skills with the ability to manage multiple priorities and adapt to changing circumstances.
Analytical, with the ability to translate data and employee feedback into actionable insights.
Adaptable and resilient, comfortable navigating complex and evolving environments.
A supportive leader who empowers team members to innovate and excel.

Key Competencies

Problem Solving and Decision Making

Leadership

Team Working and Cross Functional Collaboration

Communication and Influencing

Building and Maintaining Relationships

Innovation and Change

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILGL supports Equal Opportunity and is regulated by the Central Bank of Ireland.

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