Senior Operations Manager

The Senior Operations Manager will be responsible for the daily operational performance of all F&B and C&B areas across the complex. This role focuses on service standards, labour control, compliance, and team leadership, ensuring seamless guest experiences across bars, restaurant, events, and banqueting.

This role acts as a key link between Duty Managers, Department Heads, and the senior leadership team.

About The Role

Key Responsibilities

F&B & C&B Operational Leadership

• Oversee daily operations across Joel’s Restaurant, Bars, Breakfast, Room Service, and Conference & Banqueting.
• Ensure SOPs, service standards, and brand expectations are embedded and consistently followed.
• Be highly visible during peak service periods, leading from the floor.
• Support event execution from set-up to service delivery, ensuring function sheets are followed accurately.

Team Leadership & Performance

• Lead, coach, and support Duty Managers, Bar Managers, Supervisors, and C&B Managers.
• Drive performance through daily briefings, service walk-throughs, and follow-ups.
• Support recruitment, training, onboarding, and performance management across F&B teams.
• Develop supervisors and managers through coaching and on-the-job training.

Commercial & Cost Control

• Monitor labour, productivity, and wage percentage across F&B and C&B.
• Support stock control, GP margins, waste reduction, and purchasing controls.
• Review weekly KPIs including covers, spend per head, upselling, wage %, and service scores.

Standards, Compliance & Safety

• Ensure full compliance with HACCP, allergen controls, licensing law, health & safety, and fire safety.
• Conduct regular audits across bars, kitchens, banqueting spaces, and public areas.
• Follow up on non-conformances and ensure corrective actions are implemented.

Guest Experience & Service Recovery

• Lead service recovery for complaints and guest issues in F&B and events.
• Monitor feedback and implement action plans for continuous improvement.

Cross-Department Coordination

• Work closely with Kitchen, Front Office, Sales, Reservations, and Maintenance to ensure smooth operations.
• Support large-scale events, peak trading periods, and seasonal campaigns.

Skills & Experience Required

• Senior management experience in a high-volume hotel, banqueting, or restaurant operation.
• Strong background in F&B and C&B operations.
• Proven leadership of large teams and managers.
• Strong commercial awareness and ability to control labour and costs.
• Excellent communication, organisation, and problem-solving skills.
• Strong knowledge of HACCP, health & safety, and licensing compliance.

What We Offer

• Competitive salary
• Meals on duty
• Staff discounts across The Louis Fitzgerald Group
• Learning & development opportunities
• Career progression within the Group

Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation.

The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds.

This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists.

In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed