Senior Regulatory Support Officer

• Take the lead in complex customer reconciliation and financial disputes
• Be a key player in delivering quality outcomes.
• Hybrid work opportunity - Based at Auckland CBD office

He angitūtanga: The Opportunity

This role sits in the regulatory support team within the Building Consent Department. You will collaborate closely with your peers and Team Leader to help achieve our business objectives. This role will see you sharing knowledge, supporting and upskilling your colleagues across various building consent processes. This includes lodgement through to issuance, ensuring that our services are delivered in compliance with statutory requirements.

You could expect to work on:

• Managing customer escalations, including data analysis and investigation related to financial disputes, invoicing, and overall customer outcomes.
• Understanding legal instruments and dependencies within our end-to-end processes.
• Providing support for core end-to-end process management within the team.
• Maintaining effective stakeholder relationships across different units and departments within Auckland Council.

For a copy of the position description, click HERE

He kōrero mōu: About you

You will have an eye for detail. You will be used to working within high-pressure environments, being adaptable and working well to meet targets. Ideally, you will have at least 5 years of experience working in business administration /customers service roles. Previous background in regulatory and knowledge of the Building Act 2004 is desirable.

We are looking for an enthusiastic, self-motivated individual with a positive attitude. You will thrive both independently and as part of a team, contributing to a positive work environment. You will be a shining example of our high-performing behaviours and support building a cohesive connection within our team.

We will be looking for specific experience with these key role requirements:

• Strong analytical and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
• Detail oriented, customer focused, and committed to maintaining a high standard of accuracy in all tasks.
• Experience managing financial account reconciliations, customer disputes, and interim billing processes.
• Proven ability to train and upskill peers in line with internal policies and procedures.
• Proficient in working with complex databases and information, with strong competency in Microsoft Office, CRM, SAP, and Hybris systems.
• Experience end to end for support functions for Building Consents or Code Compliance Certificates is an advantage.

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

You will be part of a passionate team that is working towards building the future of Auckland. We are currently looking for an individual to join our high-performing team. This is a full-time permanent role where you will get the opportunity to develop your skills while working with a supportive team. Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei!: Apply Now!

Applications close: 21 April 2025

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Salary range $63,000 - $67,000 (depending on skillset and experience)

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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