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Senior Service Contract Manager
Posted on July 8, 2025
- Iisalmi, Finland
- No Salary information.
- Full Time

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- Productizing and packaging services and solutions in collaboration with internal experts and stakeholders
- Creating practical and easy-to-use sales materials, tools, pricing models, and product documentation
- Participating in customer solution design and quotation processes
- Supporting sales with customer cases and offering and promoting products to sales teams through sales training sessions, webinars, newsletters and other mechanisms
- Gathering customer feedback and market intelligence to steer product and service development
- Delivering product and service training to sales and customer-facing teams
- Supporting product launches and rollouts in cooperation with marketing and sales areas
- Monitoring the delivery, quality, customer satisfaction and profitability of ordered services and products
- Stay updated with industry trends and best practices to keep the organization at the forefront of service management.
- Solid experience in service business productization, ideally in heavy equipment for mining, tunneling or industrial services. This includes maintenance services, service agreement development and international sales, negotiation and implementation of service contracts.
- Strong capability to lead cross-functional initiatives and interface with both internal stakeholders and customers
- Strong skills in producing clear, professional materials and documentation
- Fluent English skills (Finnish is considered an asset and all other languages are considered beneficial)
- A self-starting attitude and ability to take ideas into execution
- Relevant technical education (e.g., B.Sc. or M.Sc. in Engineering or similar)
- Excellent interpersonal and communication skills and willingness to work in a multicultural matrix organization
- Understanding of Normet or similar technologies and/or applications
Sami Soininen, Director, Onsite Services
Phone: +358 50 532 4600
Available on 14th and 25th of July between 1 p.m. and 3 p.m.
About Us
in a courageous, committed and caring company.
Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground.
Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry.
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