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Senior Service Contract Manager

Posted on July 8, 2025

Iisalmi, Finland
No Salary information.

Full Time

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

We are now looking for a proactive, hands-on and strategically driven

Senior Service Contract Manager

to lead, coordinate and support the development and delivery of service solutions across customer cases globally. This is a strategic and operational leadership role within the Onsite Services team, focused on ensuring that Normet’s onsite services offerings are well-structured, clearly documented and effectively promoted and supported across all markets. You will turn service concepts into practical, customer-focused solutions and oversee the development of tools and materials that support global sales and operations.

Your work will include strong cooperation with global sales, customer service, technical experts and operations teams to ensure that Normet's service portfolio is effectively delivered and continuously improved. While the role is global, your daily work will be closely integrated with local execution teams and involve direct participation in customer case support. The person in this role will play a key part in driving service productization efforts, ensuring readiness of tools, pricing and documentation and supporting our global sales and delivery organizations in customer case execution.

The preferred office location is Iisalmi or Kuopio remote office, but other offices (Oulu and Espoo) are also an option. The work sometimes requires travelling to possible site locations and offices globally.

Your key responsibilities:

Productizing and packaging services and solutions in collaboration with internal experts and stakeholders
Creating practical and easy-to-use sales materials, tools, pricing models, and product documentation
Participating in customer solution design and quotation processes
Supporting sales with customer cases and offering and promoting products to sales teams through sales training sessions, webinars, newsletters and other mechanisms
Gathering customer feedback and market intelligence to steer product and service development
Delivering product and service training to sales and customer-facing teams
Supporting product launches and rollouts in cooperation with marketing and sales areas
Monitoring the delivery, quality, customer satisfaction and profitability of ordered services and products
Stay updated with industry trends and best practices to keep the organization at the forefront of service management.

To succeed in this position, we expect from you:

Solid experience in service business productization, ideally in heavy equipment for mining, tunneling or industrial services. This includes maintenance services, service agreement development and international sales, negotiation and implementation of service contracts.
Strong capability to lead cross-functional initiatives and interface with both internal stakeholders and customers
Strong skills in producing clear, professional materials and documentation
Fluent English skills (Finnish is considered an asset and all other languages are considered beneficial)
A self-starting attitude and ability to take ideas into execution
Relevant technical education (e.g., B.Sc. or M.Sc. in Engineering or similar)
Excellent interpersonal and communication skills and willingness to work in a multicultural matrix organization
Understanding of Normet or similar technologies and/or applications

Why you and us?

You will have a practical and meaningful role with a visible impact on sales success and customer value. We offer you a truly global position, where you will have interesting and versatile responsibilities and the opportunity to develop your skillset as an expert even further. In this role, you will see the direct results of your work in real customer environments. Work provides the technical aspects of the products and working on the edge of technological development in the field of mining technologies. You will also be provided with the support you need to succeed in this position.

Come and share your courage to shine with us in a courageous, committed and caring company. Together with our customers, we have the courage to lead the way in sustainable underground mining and tunnel by building the safest places underground. We offer you a dynamic and positive working environment with devoted professionals and excellent possibilities for professional growth in our global organization. We support modern hybrid working models. You will join a global team with an opportunity to influence a direction of business with ambitious growth targets and entrepreneurial spirit – you can make a significant impact to Normet future in this position.

Interested?

Please submit your application including your CV and salary request by 31 July 2025 via

www.normet.com/careers

. We will start reviewing applications during the application period – don’t wait to apply!

For more information, please contact:
Sami Soininen, Director, Onsite Services
Phone: +358 50 532 4600
Available on 14th and 25th of July between 1 p.m. and 3 p.m.

Come and share your courage to shine with us!

About Us

EVERYONE HAS COURAGE TO SHINE
in a courageous, committed and caring company.

We are NORMET, a passionate team of over 1,700 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground.
Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground.

We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability.

We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment.
Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry.

This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.

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