Senior Service Manager

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Introduction:
About Us

We are one of the largest and progressive not-for-profit regional community services providers in South Australia. Established over 100 years ago, we are headquartered in Port Pirie with over 340 talented, qualified employees and over 170 dedicated volunteers.

Our positive, hands-on involvement in regional communities is rewarding and enriching, both for staff and for the people we work with.

Every day we celebrate diversity, thrive on inclusion and demand equity. We provide a collaborative, supportive and flexible working environment while constantly advocating for change to make things even better!

About You

We are always on the lookout for people who share our values and passion to join our team. We can offer you the chance to thrive in a career that makes a difference in people's lives.

If you are kind, compassionate, believe in a society that is fair and justice for all the community, then we want you!

Why Join Us

You will have:

• Flexible working arrangements and salary packaging benefits.
• An inclusive culture of dedicated, passionate and professional team members.
• A seat at the table where grassroots changes/improvements are made to tackle social justice issues.
• Access to an Employee Assistance Program and Wellbeing initiatives.
• A career pathway with a comprehensive induction, as well as continuous training.
• Ongoing support and professional development opportunities.

We recognise that diversity in our workforce enables us to better support our clients' aspirations and goals. So, if you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, LGBTIQA+ person, from a culturally diverse group, have lived experience or are unique in any other way, we would love to hear from you.

We are a White Ribbon Accredited Workplace and proud to be recognised as a Gold Tier employer in the Australian Workplace Equality Index (AWEI) through Pride in Diversity.

Engage with Heart - Impact with Purpose.

Uniting Country SA - Caring for Country People

ucsa.org.au

Description:
About The Position

Location: Port Augusta or Port Pirie

Status: Full Time

Classification and Rate: SCHADS Level 7, $63.13 per hour

Closing Date for Applications: 9th August 2026

As a Senior Service Manager, you will lead and support teams to deliver high-quality, client-centred services that are responsive to community needs and aligned with Uniting Country SA's values, practice frameworks, contractual requirements and legislative obligations.

You will oversee program planning, budgets, reporting, quality improvement and service delivery outcomes, while building strong relationships with staff, funders, community partners and other stakeholders.

This is an opportunity for a strategic, solution-focused and values-driven leader to make a meaningful impact across regional communities.

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Please view the Position Description for further information on the duties and responsibilities of the role.

Skills and Experiences:
You will:

• Shape and strengthen services that respond to local community needs.
• Guide teams through change, growth and continuous improvement.
• Turn service data, feedback and reporting into practical improvements.
• Champion safe, inclusive and culturally respectful practice across programs.
• Represent Uniting Country SA in partnerships, networks and community forums.

It is essential for you to have:

• Demonstrated experience leading and supporting teams in a human services or community services environment.
• Strong program and budget management skills, including resource planning, monitoring and reporting.
• Strong communication, interpersonal and stakeholder relationship skills.
• Current Australian Driver’s Licence.

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It is desirable for you to have:

• Diploma or higher in a relevant discipline and/or five years relevant experience leading a team and holding direct budget responsibility.

You will also need to be available for some out of hours or weekend work and travel between Uniting Country SA sites or interstate as required.

Our process requires you to provide a Resume and Cover Letter addressing the position. You will need to put this information in two separate documents and upload each document.

Refer to the Uniting Country SA Guide to Applying for more information.

All offers of employment are subject to the screening and assessment requirements of the Children and Young People (Safety) Act 2017 and any other legislation that interacts with it.

Please contact Louise Johnson, General Manager - Service Delivery on 0436 293 143 for any questions concerning this position and/or the salary range.

Curious about our culture and how we include everyone? We invite you to ask questions and, if needed, request adjustments or support at any stage of the recruitment process. This invitation is for all applicants and includes Aboriginal and Torres Strait Islander peoples, people with disability and/or neurodivergence, people from diverse cultural and faith backgrounds, those experiencing language or communication barriers, and people of diverse sexualities and gender identities. Contact Donna Slade, Manager - People and Culture, at careers@ucsa.org.au or 0419 222 915.