Service Administrator

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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  Receive customer purchase orders and process for site and workshop work
• Generating, maintaining, and closing service jobs
• Provide customer quotations, for workshop and field work. Maintain the quotation log, file quotations
• Complete service invoices
• Communicating to end user, submitting claim form for customer's approval or raise pro-forma invoices
• Arranging for access passes with end users
• Arranging Service Engineer site inductions and safety courses
• Assist with purchase requests for the service department. Parts for jobs, tooling, PPE, stationery, etc.
• Arranging Service Engineers’ travel as required
• General day to day administration tasks
• Daily monitoring and responding to service request emails and action as appropriate
• Maintain local log of items not captured via system reports (i.e. number of actuators commissioned, PM actuators, etc.)
• Maintaining the service record system by updating it with incoming Field Service Engineer reports and other associated documents
• Maintaining the workshop record system by updating it with incoming workshop assessment reports and other associated documents
• Maintaining open communication with Field Service Engineers and reporting any concerns back to the Service Manage, Field Service Supervisor or Service Coordinator
• Generally assist the Field Service Supervisor and Service Coordinator with the day to day running of the field service department including the use of the Service Management System
• Any other task assigned by superior.

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  Good standard of English required, i.e. for editing and proof reading, reporting and e-mailing customers, and translation of Client documents or engineer reports when required.
• Experience in a similar role
• Computer literate including good typing skills
• Sound knowledge of Microsoft Office with the ability to learn internal computing systems
• Knowledge of good office and administrative practice
• Confidence and ease in communicating at all levels of internal and external contacts /customers
• Understanding of and ability to handle confidential issues where necessary

The Successful Candidate Will Be Someone Who Is focused on delivering results and meeting customer expectations.

• Easily establishes good relationships with customers and staff; relates well to people at all levels. Has Excellent communication skills.
• Able to work independently, be self-reliant, socially confident and be able to work as part of a team.
• Achieves Personal Work Goals and Objectives – Self-motivated; accepts responsibility and tackles demanding goals with enthusiasm; works hard and puts in additional hours when necessary.
• Applies specialist and detailed technical expertise, uses technology to achieve work objectives; develops job knowledge and expertise.