Service Advisor

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Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will have a strong background in the automotive industry, with experience in dealership settings and a passion for providing exceptional service. As a Service Advisor, you will act as the primary point of contact for customers, guiding them through their vehicle service needs while ensuring a seamless and positive experience.

We service customers and businesses in maintaining and repairing their Chrysler, Jeep, Dodge and Ram vehicles. We use a CDK DMS and XTime operating system.

Responsibilities

• Greet customers and assess their vehicle service needs while providing expert advice on maintenance and repair options.
• Utilize your automotive diagnostics skills to identify issues and recommend appropriate services, including oil changes, brake repairs, and transmission work.
• Sell additional services based on customer needs and vehicle condition, leveraging your sales and service writing skills.
• Collaborate with service technicians and parts department to ensure accurate estimates for repairs and maintenance services.
• Maintain detailed records.
• Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction throughout the service process.

Requirements

• Previous experience in a dealership environment.
• Strong mechanical knowledge with experience in automotive repair and maintenance.
• Ability to work collaboratively within a team environment while managing multiple tasks efficiently.
• X-Time experience is a plus.
• CDK experience is a plus.

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person