Service Advisor

Tailor Your Resume for this Job

Kia West Edmonton is looking for a fulltime service advisor. This store is a fun, family environment where your hard work and dedication will not go unnoticed!

Experienced Dealership Service Advisor (Full Time)

Dealership Experience Required.

Up to $144,000 Per year commission based with bonuses.

Responsibilities:

• Greet all customers promptly or, if unavailable, acknowledge their presence.
• Assist customers with requests for repair.
• Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
• Obtain customer and vehicle data.
• Examine every customer’s service history before completing repair order.
• Indicate on repair order the exact repair instructions and main reason(s) for service call.
• Obtain customer’s written approval on all repair orders.
• Communicate with service customers to confirm nature of mechanical problem(s).
• Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
• Follow-up on work in progress of each repair order during the day.
• Implement follow-up system of all repair orders to track progress.
• Advise customers on status of vehicle to communicate high customer care standards.
• Offer and arrange alternative transport for customers, if necessary.
• Answer all technical repair work and price related questions for customers.
• Explain the details of the work order to reassure customers of work completed.
• Notify customers immediately if additional work is required.
• Verify all repair orders to ensure completion prior to customer delivery.
• Notify customers of work completed and charges prior to customer pickup.
• Advise customers of the location of their vehicle or accompany them to the vehicle.
• Test-drive vehicle or refer task to Shop Foreman.
• Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
• Confirm each customer’s method of payment and if necessary, obtain approval of credit.
• May contact customers when special-order parts arrive.
• Verify customer information and update if necessary.
• Resolve customer complaints courteously and promptly, or refer to Service Manager.
• Keep abreast of relevant changes in automobiles and dealership products.
• Maintain awareness of factory-recommended maintenance schedules.

QUALIFICATIONS:

• 2-3 years’ related experience as an automotive service advisor.
• A clean driver’s abstract report.
• Knowledge of related in-house dealership computer systems, an asset.
• Basic mechanical and warranty knowledge.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)
• service advisor: 1 year (Preferred)

Work remotely:

• No

Job Type: Full-time

Pay: Up to $144,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care

Work Location: In person