Service Advisor

Job Description

Greenwich Ford is currently seeking an experienced Service Advisor to work in our service department at our dealership in Greenwich, NY. We are looking for an energetic and team-oriented individual to join our staff. Are you looking to grow your career with an expanding organization? Are you interested in professional career development? We primarily promote from within, so if you are interested in joining a team who prioritizes your long-term goals this could be a natural fit for you!

Salary + Commission + Bonuses!

Responsibilities:

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus, and pricing guides up to date.
• Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
• Maintains a professional appearance.

Qualifications:

• At least 1 year of Service Writer experience (Required)
• Knowledge of CDK (Required)
• Valid Driver’s License (Required)

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid Holidays
• 401k
• Vacation and Sick Time
• Career advancement opportunities
• Free tuition through Strayer University

We are committed to supporting our employees' career growth. That’s why we offer the Degrees@Work program at our dealership. As an employee, you can earn your degree or take classes to learn skills from Strayer University at no cost to you. Strayer offers associate, bachelor’s and master’s degree programs that can help take your career to the next level.

About Us

Dennis & Co. Auto Group, Inc. operates a major automotive dealership network in the Metropolitan New York region with a diversified portfolio of 16 brands across 15 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC, Fiat, Infiniti, , Mazda, Chevrolet, and Cadillac. The group also owns and operates a used-only dealership and two collision centers. Dennis & Co. connects prospective buyers with their ideal vehicles and offers warranty and repair services that keep drivers on the roads. Utilizing the industry’s most advanced technological platform, Dennis & Co. ensures customers can shop on their terms, and in the venue of their choice (online, mobile, in-person), picking up where they left off as they move across channels.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service Writing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Greenwich, NY 12834 (Required)

Work Location: In person