Service Advisor - Customer Experience Advocate

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With growth comes new job opportunities, Gyro Auto Group is looking for passionate people who are looking to grow with a busy service team.

We are seeking a Customer Experience Advocate to provide exceptional service by working closely with our clients. In this role, you will be responsible for greeting customers, conducting a vehicle walk-around, preparing service estimates, handling administrative tasks, and documenting all communications. We’ve enhanced our service process by incorporating video documentation of every vehicle in service, allowing for added transparency with our customers. This improvement also creates the opportunity for Customer Experience Advocates to earn up to an additional $13 per hour through our bonus program.

The Customer Experience Advocate plays a critical role in ensuring customer satisfaction and the efficiency of the dealership’s service department. Their success depends on excellent communication skills, technical knowledge, and a customer-focused mindset.

Responsibilities and Duties

• Greet and Assist Customers: Welcome customers arriving at the service department, listen to their concerns, and gather details about vehicle issues or service requests.
• Vehicle Inspection and Diagnosis - Conduct Preliminary Vehicle Inspections: Collaborate with customers to perform a walk-around of the vehicle, noting any visible issues.
• Communicate Vehicle Conditions: Work closely with technicians to relay the customer’s vehicle problems and provide accurate diagnostic feedback.
• Provide Service and Repair Estimates - Present estimates for parts, labor, and any additional services, ensuring transparency with customers.
• Authorize Repairs: Obtain customer approval for recommended services, repairs, and costs before proceeding.
• Communication: Keep customers informed on the status of their vehicle throughout the repair process, including any delays or changes to the cost or repair time.
• Explain Repairs: Once the vehicle is ready, explain the work performed, parts replaced, and the final bill.
• Maintain Records: Ensure accurate and up-to-date documentation of service transactions, repair orders, and customer vehicle history.
• Cross-Department Collaboration: Coordinate with mechanics and service technicians to communicate the customer’s vehicle problems and ensure the work is carried out efficiently.

Personality Traits

• High Energy
• Commitment to excellence
• Good personal skills
• Self starter
• Team Player

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour plus up to an additional $13/per hour on bonus

Experience:

• Customer service: 2 years (required)
• Hospitality: 1 years (required)

Who We Are?

Gyro is a family owned company and has been in business for 50 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.

Gyro has always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement. We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues: Humble, Hungry and People Intelligence. We invite you to consider joining our company and demonstrate your commitment to excellence.

At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits and perks:

• Competitive compensation ensuring your efforts are duly rewarded.
• Emphasis on work/life balance, recognizing the importance of personal time.
• Comprehensive training programs to continuously develop your skills and expertise.
• Mentorship and development opportunities to guide your career growth.
• Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
• Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
• Newly introduced RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.

Gyro’s Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Gyro is an equal opportunity employer with a unique team and working environment.

We thank all candidates for their interest; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person