Service Coordinator

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Now Hiring: Service Coordinator | Safeblu Fire & Safety
Location: Strathmore, AB
Employment Type: Full-Time, Monday to Friday

About Us:

Based in Strathmore, Safeblu Fire & Safety is a trusted local provider of fire protection services and safety equipment, We specialize in fire extinguisher inspections, fire suppression systems, emergency lighting, safety product sales, safety consulting and training. With a strong commitment to customer service and compliance, we help keep businesses and properties safe, secure, and up to code.

Position Overview:

As a Service Coordinator, you’ll be the backbone of our operations—keeping technicians on schedule, customers informed, and the office running smoothly. You’ll handle scheduling, invoicing, customer service, store sales, and support daily operations in a variety of ways. If you enjoy juggling tasks, solving problems, and keeping things organized we would love to meet you.

Key Responsibilities:

• Scheduling & Dispatching: Coordinate service appointments for technicians based on availability, location, and customer needs
• Customer Service: Answer phones, respond to inquiries, assist with quotes and service updates. Provide top-notch support to clients before, during, and after service.
• Invoicing & Billing: Prepare service invoices, process payments, and maintain accurate customer records
• Sales Support: Assist with in-store sales of fire extinguishers, safety gear, signage, and related equipment
• Inventory & Supplies: Monitor stock levels, restock shelves, and coordinate ordering with suppliers
• Technician Support: Ensure techs are equipped with proper paperwork, service tools, and scheduled efficiently
• Documentation & Compliance: Maintain service reports and inspection records in accordance with fire safety codes and standards
• General Office Support: Filing, data entry, follow-up calls, and anything else that keeps the operation running smoothly

What We’re Looking For:

• Experience in a service coordinator, admin, or customer service role (fire & safety or trades industry experience is a plus)
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficient in Microsoft Office and familiar with QBO and CRM
• Great phone manner, attention to detail, and a can-do attitude
• A team player with the ability to work independently and take initiative
• Excellent written and verbal communication
• High attention to detail and ability to problem-solve on the fly
• Ability to thrive in a busy, team-oriented environment
• High school diploma or equivalent (Business Administration preferred)

What We Offer:

• Competitive hourly wage based on experience
• Health, vision & dental benefits
• On-the-job training and development
• A friendly, small-team environment where your work truly makes an impact

How to Apply:

Send your resume and a short cover letter to hyder@safeblu.com

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care

Work Location: In person