Find Your Next Job
Service Desk Engineer
Posted on April 9, 2025
- Ang Mo Kio, Singapore
- 0 - 0 USD (yearly)
- Contract

Tailor Your Resume for this Job
Requirement
- Min Higher Nitec in IT related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook,mobile devices support.
SECTION A: POSITION SUMMARY
- The 1 st Level Remote Support is required to provide 1 st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
SECTION B: KEY RESPONSIBILITIES AND RESULTS
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2 nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Job Type: Contract
Contract length: 12 months
Pay: $1,414.37 - $3,000.00 per month
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
DEITG IT Generalists
It Helpdesk Technician
IT Helpdesk Technician – CorkAre you passionate about technology and eager to grow your IT ca…
Full Time | Cork, Ireland
Apply 1 day, 15 hours ago
Curtin University
Administrative Officer - School Of Eecms
Continuing (permanent), full-time position $83,283 - $91,103 (G05) per annum, plus 17% superannuati…
Full Time | Perth, Australia
Apply 2 days, 15 hours ago
Hewlett Packard Enterprise | HPE
System Admin (Os Admin)- L3
System admin (OS Admin)- L3 This role has been designed as ‘’Onsite’ with an exp…
Full Time | Ka, India
Apply 5 days, 15 hours ago
Flex
Iot Support Engineer-2
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, bu…
Full Time | Tn, India
Apply 5 days, 15 hours ago
Conveyors
Front Desk Receptionist/Office Assistant
*Job Overview*Conveyors, Inc. is a manufacturer of bulk material handling equipment. We provided se…
Full Time | Mansfield, United States of America
Apply 1 week, 2 days ago
Tech Domain
It And Network Administrator
We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelan…
Contract | Turku, Finland
Apply 1 week, 3 days ago
Engineered Market Solutions ApS
Kontor- Og Hr-Assistent
Smilende kontor- og HR-assistent til EMS Brænder du for god service og trives du i en rolle m…
Full Time | Esbjerg, Denmark
Apply 1 week, 3 days ago
Egis Group
Bim Coordinator
Company Description Egis is an international player active in architecture, consulting, constructio…
Full Time | Ka, India
Apply 1 week, 5 days ago