Find Your Next Job
Service Desk Engineer
Posted on April 9, 2025
- Ang Mo Kio, Singapore
- 0 - 0 USD (yearly)
- Contract

Apply to 500+ LinkedIn Jobs Automatically
Requirement
- Min Higher Nitec in IT related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook,mobile devices support.
SECTION A: POSITION SUMMARY
- The 1 st Level Remote Support is required to provide 1 st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
SECTION B: KEY RESPONSIBILITIES AND RESULTS
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2 nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Job Type: Contract
Contract length: 12 months
Pay: $1,414.37 - $3,000.00 per month
Work Location: In person
Apply to 500+ LinkedIn Jobs Automatically
Share with Friends!
Similar Jobs
Electricity Supply Board (ESB)
Civil-Structural Cad Technologist
Vacancy Number: 27043 Category: Engineering - Civil / Structural Job Type: Full-time A Brighter, ze…
Full Time | Dublin, Ireland
Apply 10 hours, 25 minutes ago
CJ Sheeran Ltd.
It Engineer
CJ SHEERAN is Ireland’s largest manufacturer and recycler of timber packaging and pallets, de…
Full Time | Mountrath, Ireland
Apply 10 hours, 25 minutes ago
Proterial
Bim Coordinator
Location: Vaasa, Ostrobothnia, Finland Job ID: R0089701 Date Posted: 2025-06-04 Company Name: HITAC…
Full Time | Vaasa, Finland
Apply 10 hours, 27 minutes ago
Tierneys Office Automation
Helpdesk Technician Level 1
Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services t…
Full Time | Ennis, Ireland
Apply 5 days, 10 hours ago
Centre for Computational Technologies
Intern-Digital Transformation
Job Information Date Opened 07/04/2025 Industry IT Services Job Type Internship Work Experience 0-1…
Internship | Mh, India
Apply 6 days, 10 hours ago
JLL
Facilities Services- Soft Service
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the f…
Full Time | Tn, India
Apply 1 week ago
AECOM
Lead Botanist
"Working on impactful community-shaping projects with unique and diverse challenges...That&rsq…
Part Time | Perth, Australia
Apply 1 week, 1 day ago
AECOM
Botanist / Ecologist
"I've been with AECOM for over a decade, and when I reflect on why I stay with the company it …
Part Time | Perth, Australia
Apply 1 week, 1 day ago