Find Your Next Job
Service Desk Engineer
Posted on April 9, 2025
- Ang Mo Kio, Singapore
- 0 - 0 USD (yearly)
- Contract
Requirement
- Min Higher Nitec in IT related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook,mobile devices support.
SECTION A: POSITION SUMMARY
- The 1 st Level Remote Support is required to provide 1 st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
SECTION B: KEY RESPONSIBILITIES AND RESULTS
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2 nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Job Type: Contract
Contract length: 12 months
Pay: $1,414.37 - $3,000.00 per month
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Senior Principal Infrastructure Engineer, Executive Director
JOB DESCRIPTION Elevate your engineering skills to new levels by joining a highly skilled and excep…
Full Time | Singapore, Singapore
Apply 5 hours, 43 minutes ago
Everience
Java Developer
Company Description Our mission at Everience is to unleash the potential of digital technology to e…
Full Time | Luxembourg, Luxembourg
Apply 4 days, 5 hours ago
Noc Operator
MCF-2025-0525607 17 TUAS AVENUE 3 639414 Permanent, Full Time Junior Executive 2 years exp Customer…
Full Time | Tuas, Singapore
Apply 5 days, 5 hours ago
Keyrock
Infrastructure Architect (Trading)
Infrastructure Architect About Keyrock Since our beginnings in 2017, we've grown to be a leading ch…
Full Time | L0l, Luxembourg
Apply 1 week, 4 days ago
Keyrock
Data Architect (Trading)
Data Architect About Keyrock Since our beginnings in 2017, we've grown to be a leading change-maker…
Full Time | L0l, Luxembourg
Apply 1 week, 4 days ago
Technology Support Iii, Markets Technology
JOB DESCRIPTION The Sales and Research Production Management team at JPMorgan Chase is responsible …
Full Time | Singapore, Singapore
Apply 2 weeks, 3 days ago
Duty Manager (Front Office)
Additional Information Job Number25054701 Job CategoryRooms & Guest Services Operations Locatio…
Full Time | Singapore, Singapore
Apply 2 weeks, 3 days ago
Executive Housekeeper
Additional Information Job Number25054723 Job CategoryHousekeeping & Laundry LocationSingapore …
Full Time | Singapore, Singapore
Apply 2 weeks, 3 days ago