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Service Desk Team Leader

Posted on Jan. 14, 2026

Brisbane, Australia
0 - 0 USD (yearly)

Contract

Service Desk Team Leader job opportunity

Introduction:
Acumentis provides decision certainty.

Certainty to our clients through the unique services and advice we offer across all property classes, nationwide.

Certainty to our employees, knowing that their personal and career development is valued and prioritised.

Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange.

About Us

At Acumentis, we're committed to creating opportunities and fostering inclusion within our workforce. Being an independent Australian Stock Exchange listed national company, our supportive national network spans over 350 team members across 45 regional and metropolitan locations throughout Australia.

We take pride in upholding our Guiding Principles and expect the same from our new team members. We lead by example and Never Quit. We hold ourselves accountable and Walk the Talk. We support our internal team, liaise directly with external stakeholders, and Support Our People and Clients. We act fairly and reasonably, embracing Equality of Opportunity. We are committed to developing our people into highly skilled, well-regarded professionals through mentoring and development pathways across all property types and sectors.

Description:
As a Service Desk Team Leader at Acumentis, located in Brisbane, Queensland, you will play a pivotal role within the department. This position is offered as an 8 month (with potential to extend) contract opportunity to backfill parental leave.

Your main responsibilities will include:

Leading and managing a team of service desk professionals to provide exceptional technical support to internal and external stakeholders.
Overseeing the day-to-day operations of the service desk, ensuring that all incidents and service requests are handled efficiently and effectively.
Developing and implementing strategies to improve service desk processes and procedures, with a focus on enhancing overall customer satisfaction.
Providing technical expertise and guidance to resolve complex incidents and escalations, while ensuring adherence to SLAs.
Collaborating with other IT teams to escalate and resolve issues that require further attention or expertise beyond the service desk's scope.
Monitoring performance metrics, analysing trends, and preparing regular reports for management review.

Skills and Experiences:
Desired Skills & Experience

Proven experience in a service desk or technical support role
Demonstrated leadership and team management skills
Previous experience or knowledge with Microsoft products including Office 365 & Windows Server operating systems
Strong knowledge of IT systems, including hardware, software, and network infrastructure
Ability to troubleshoot and resolve technical issues efficiently
Effective communication and interpersonal skills
Experience in incident and problem management processes
Ability to prioritise tasks and work under pressure in a fast-paced environment
Previous experience in a similar role within the information technology industry is preferred