Service Engineer

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

FISKARS

Service Engineer – R&D

OUR ROLE

We are looking for a skilled Service Engineer to join our R&D team at Fiskars Group. In this role, you will act as the single point of contact between R&D and our global consumer service teams and external repair partners.

Once R&D develops a new battery-powered tool, you will be the first to learn it: R&D will train you in-depth on product features, electronics, mechanics, and failure modes. After this, your responsibility is to train the service network and consumer service, ensuring consistent, high‑quality service capability across markets.

A critical part of the role is collecting, analyzing, and structuring feedback from consumers, customers, service centers and repair technicians. You will transform these insights into actionable learnings for R&D, enabling corrective actions, reliability improvements, and future product upgrades.

This is a hands-on technical role suited for a service‑minded problem solver with strong experience from power tools, electrical/mechanical diagnostics, or technical customer support.

This role involves occasional travel within Europe, for instance to service partners or for training sessions.

This position is based in Billnäs or Espoo, Finland, and reports to our Senior Manager, R&D. The role is full-time and hybrid.

WHAT YOU’LL DO AT FISKARS

Responsibilities:

• Act as the primary liaison between R&D, service centers, and consumer service for all service-related topics.

• Receive training from R&D and deliver technical training to service technicians, external repair partners, and consumer service teams.

• Translate complex technical topics into clear, user-friendly training materials (manuals, videos, guidelines, troubleshooting flows).

• Collect, structure, and analyze field feedback, repair data, and failure patterns from service partners.

• Build actionable insights and communicate findings to R&D for product improvement and corrective actions.

• Support failure root-cause analyses and contribute to continuous improvement.

• Participate in validation and serviceability reviews for new tools during development.

• Maintain service documentation, exploded views, spare parts listings, and troubleshooting guides in collaboration with R&D.

• Monitor warranty cases, repair rates, and issue trends with service partners.

WHO YOU ARE

Experience:

• Technical degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field.

• Several years of experience in a similar role (e.g., service engineer, technical trainer, field service specialist, repair center engineer, technical support engineer).

• Preferably strong background in power tools, battery-powered devices, electromechanics, or small motor / drive system diagnostics.

• Hands-on technical capability: fault finding, root-cause analysis, dismantling & assembly, component evaluation.

• Experience working directly with external service providers, repair partners, or customer-facing technical teams.

• Strong documentation and training skills: ability to explain complex systems simply.

• Analytical and structured approach to collecting and presenting field data.

• Experience with ERP systems such as SAP or Salesforce is considered an advantage.

• Excellent communication skills in English.

START YOUR JOURNEY AT FISKARS GROUP

We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today!

For further information please contact: Tao Huang, Senior Manager, R&D. email: tao.huang@fiskars.com

We are committed to protecting your personal data, so we only accept applications through our career website. Join us and be part of our journey to create value through strong brands, innovative products, and unique design.

Please note that due to the summer holiday period, there may be some delays in the recruitment process. As a result, you may experience a slight delay in receiving updates during this time.

Apply now and make your mark with Fiskars Group!

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Last day of application:

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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