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Service Manager

Posted on Jan. 28, 2025

La Mirada, United States of America
82700.0 - 148900.0 USD (yearly)

Full Time

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem/Evoqua’s Service Manager will oversee the day-to-day activities of the Carbon Services team in La Mirada CA and Phoenix AZ. This position will be responsible for creating a high-class safety culture, scheduling orders, inventory control, maintaining a fleet of vehicles, monitoring DOT compliance needs, review cost summary reports, working directly with sales to improve customer relations, and closing orders.

We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.

Core Responsibilities:

Analyze budgets and cost summaries of jobs completed.
Previous business management experience, including direct P&L responsibility
Site performance and quality KPIs.
Communication with the client.
Site financial responsibilities and budgeting.
Leading the team of Aqua Pros in multiple locations.
Maintaining a high level of safety and compliance for the facility.
Managing a fleet of vehicles including, maintenance, replacements as needed, and annual inspections.
Managing DOT and Non -DOT drivers including, Hours of Services, daily logs, and scheduling of jobs.

Qualifications for this position:

Education:

Bachelor of Science degree in business is highly preferred.
Technical degrees and appropriate experience will also be considered.

Experience:

DOT and non-DOT direct management.
Relevant experience in a customer service management role, minimum of three years.
Combined with 3 years of leadership/management experience

Additional requirements.

Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Industrial or commercial process water experience required
Clean driving record

Travel: Vehicle will be assigned

Travel 25% is expected. Or one week in Phoenix per month.

Day in the life: Normal business hours, 7AM to 3:30PM – typically (50 hrs per week), on-call and emergency response. Manage the facility operation and direct reports and ensuring all safety protocols are followed and training complete.

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

#LI-JTHOMPSON1

Salary range:

$82,700.00 - $148,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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