Service Manager

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Our family owned and run company are currently looking to fill the role of Service Manager. If you are looking for an exciting and welcoming place to work, please look at the list of qualifications below.

The position involves working independently and as a team, you will have the ability to engage with our customers to ensure a smooth and efficient service. Previous experience in service or aftersales in a car dealer’s role would be advantageous.

Service Manager Duties & Responsibilities

· Manage and coordinate service diary/appointments

· Translate customer reported problems to actionable work orders for technicians to complete

· Coordinate mechanics and assign mechanics to work orders based on the diary

· Ensure that work provided to customers meets Nyhan Motors quality standards

· Point of escalation for customers and internal service queries

· Following up with customers when necessary

· Provide assistance on service reception where applicable

· Ensure invoicing and payment collection is completed each day and customer records are entered into computer database

Skills for Service Manager

· Outstanding communication and interpersonal skills with a collaborative working style

· A team player as well as being able to work independently

· Well organized, dedicated, reliable, and meticulous way of working together with resilience and flexibility

· Management/coordination of service jobs

· A self-starter capable of multi-tasking and prioritizing; Ability to take initiative in completing assigned work

· Friendly nature and well-groomed appearance coupled with a professional presence.

· Open and service-oriented thinking

· Project a friendly welcoming attitude to all staff and visitors

· Candidates should be looking for long term career within the company

· Fluent English

Desired experience for Service Manager includes:

· Prior experience working in the motor industry

If you are interested in this exciting opportunity and becoming part of the Nyhan Motors team, please send your C.V. to: HR@nyhanmotors.ie

Why choose Nyhan Motors

Nyhan Motors is a family owned and family run business, established in 1999. Nyhan Motors, continue to be no1 for Kia in Cork. We are unique in our drive for success, in a team based energetic working environment, while also keeping our team small and personable.

Nyhan Motors is based a mere 20 minutes from the city, operating from our recently refurbished modern showroom and offices. We offer a competitive salary and aim to develop long term loyal relationships with both our staff and customers.

Job Type: Full-time

Ability to commute/relocate:

• Bandon, CO. Cork: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person