Service Technician & Trainer

The Service Technician & Trainer provides technical support to internal and external stakeholders as well as effective sales enablement through the training of staff and customers. You also are a first point of contact in the resolution of quality issues. This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.

Your mission

• Maintain technical competency through ongoing product familiarisation and collaboration with market managers in relation to specifications and product applications
• Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults
• Develop & maintain onboarding training plan for new sales staff by implementing training programs with internal and external stakeholders
• Collaborate with Market Managers and Product Specialists to develop effective training tools as well as with the Marketing team to ensure ongoing learning of technologies and products new and existing, their application, features and benefits
• Through ongoing feedback develop & maintain professional and customer service approach to all technical and application queries
• Share and educate Project services team and value adders on product applications, product limitations, and after sales issues

Your profile

• Qualified A Grade Electrician with several years of experience
• Expertise in Commercial and Residential applications
• Strong organizational skills as well as time management to ensure a successful collaboration
• Customer-orientation and customer service approach
• Analytical skills, attention to detail and a focus on continuous improvement
• Strong presentation skills and the ability to convience and educate
• CRM knowledge