Service Writer/Advisor

Silver Seas Yachts has an opening for a Service Writer/Advisor at our dealership in Seattle, WA. We like to think of our Service Advisors as Service Concierge, because it is all about the top notch experience our customers have come to expect.

WHY SILVER SEAS YACHTS –

The opportunity to work with the some of the best people in the marine industry
Career & financial growth opportunities
Generous employee referral program

• Pay/Compensation is commensurate with experience
• Full-time employment with a competitive compensation package that is one of the best in the industry

COMPANY BENEFITS:

Health/Dental/Life/Long-Term & Short-Term Disability/Flexible Spending Account/401(k) with company match
Paid Time Off

Responsibilities:

• Greeting customers in person, and via phone, text, and email
• Assist with ensuring the customer experience is top ranked
• Enter customer information into system database
• Parts ordering
• Parts inventory and tracking
• Develop and implement organized filing systems
• Assist customer to formulate the best service plan for their budget and needs
• Asks customers to explain specific issues
• Maintains electronic and/or paper records of completed service work
• Coordinate with several departments inside the dealership
• Collect payment from customers for services rendered
• Assist in helping to resolve customer complaints regarding services

Qualifications:

• Exceptional customer service skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Strong attention to detail
• Organizational skills including the ability to schedule appointments and meet with customers
• Ability to learn new computer programs with ease

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Work Location: In person