Servicenow Architect

Want to skyrocket your career with a rock-solid company?

With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment! Join us and take your career to the next level!

ARHS Group - Part of Accenture is looking for a ServiceNow Architect (M/F) ! As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow.

Key Responsibilities:

• Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes
• Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices
• Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape
• Ensure that ServiceNow solutions support SLA/KPI compliance and processes workflows
• Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management
• Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes
• Ensure CMDB is effectively integrated with asset management and service discovery solutions
• Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value
• Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders
• Offer guidance on best practices for ServiceNow implementation and ITIL process integration
• Assess existing ITSM processes and recommend enhancements through ServiceNow adoption
• Own the ServiceNow architecture and governance throughout the solution lifecycle
• Act as a key escalation point for technical issues related to ServiceNow ITSM workflows

Your profile:

• 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition
• Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB)
• Expertise in ServiceNow scripting (JavaScript, Glide API), REST/SOAP integrations, and UI customization
• Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow
• Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation
• Experience in large-scale IT operations, preferably in public sector or enterprise IT environments
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM/CMDB/Change Management
• Experience working in Agile (SAFe, Scrum) environments
• Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow
• Familiarity with DevSecOps practices and CI/CD automation
• Understanding of enterprise ITSM governance and compliance frameworks
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Fluency in English is required

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy and Bulgaria.

With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock solid company:

With more than 200 customers by 2023, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face!

You have the qualities as listed above? Please, apply & send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.