Servicenow Functional Consultant

12 Month Fixed Term Contract

Responsibilities:

• Undertaking/Leading process definition, requirements gathering and gap analysis of current vs future state processes with key customer stakeholders
• Applying knowledge of ServiceNow functional OOTB capabilities to guide customer stakeholders in identifying and prioritising business requirements (e.g.: ITSM processes, forms definition, user groups, workflows, business services and UX/UI requirements)
• Applying ITIL and ServiceNow ITSM best practice principles to support effective process design
• Participate in business stakeholder workshops and showcases Provide Subject Matter Expertise

Mandatory Skills and Certifications:

• ServiceNow Certified Administration
• ServiceNow CIS ITSM
• ITIL V4 Foundation

Required Skills and Experience:

• Minimum 7 years’ experience as a Business/Functional Analyst preferably in Service Management
• Minimum 3 years’ experience delivering applications using the ServiceNow platform (at least one of ITSM/ITOM, CSM, GRC, HR)
• At least 1 current ServiceNow certification
• ITIL certified or other recognised Industry certification or skill (e.g.: BPMN)
• Tertiary Qualification (at least Bachelor level) in a relevant discipline

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Apply today!