Shop Supervisor - Cork

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Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.

Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.

We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.

Shop Supervisor -Cork

We wish to recruit a Shop Supervisor who will play a fundamental role providing excellent customer service in the Cork branch. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers. This includes supervision and a close working relationship with the Trade Counter and Shop Floor Staff and the postholder to play a vital role in our continued success.

This role will include:

• Ensuring the efficient processing and follow-up of customer enquiries.
• Maintain accurate records of sales, client interactions and other relevant activities.
• Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
• Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
• Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty.
• Building and maintaining successful supplier relationships

Criteria:

• Basic Knowledge of Building and Timber Products.
• Previous experience of Supervising Staff would be an advantage
• Experience of using Microsoft office and including an accounts computerised system would be an advantage
• Excellent planning and organisation skills
• Experience of meeting deadlines.
• Self-motivated, and able to work independently
• Excellent attention to detail

Benefits:

• Attractive package offered
• Company Pension Scheme
• Opportunity for Excellent Career
• Staff Discount

Closing date: Friday 24th October 2025

Job Type: Full-time

Work Location: In person