Soft Services Lead

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Soft Services Lead - Pharmaceutical Manufacturing Site

JLL Ireland

Job Description

Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.

Key Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
• Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
• Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
• Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
• Collaborate with client teams to support production requirements and regulatory compliance
• Manage budgets and optimize operational efficiency while maintaining quality standards

The Ideal Candidate

• Customer-focused with passion for service delivery in regulated environments
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
• Hands-on approach with attention to detail required for pharmaceutical facilities
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
• Data-driven with strong reporting and continuous improvement capabilities
• Fluent in English
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements

Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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