Sourcing Associate - Client Sourcing

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

You will have a passion for service delivery, with strong support and administration skills. You will maintain and strengthen the relationship with managed clients by becoming a key part of the end-to-end process for the delivery of licensing to our sourcing clients.

Day to day you will be involved in:

You will provide proactive order administration support for the Licensing Specialists to ensure client expectations, sales commitments and the highest levels of client satisfaction are met and exceeded.

You will be a key liaison between Spark and our Vendors and internal Spark Business units.

• Respond to quotation requests; work with customers and internal teams to understand requirements and provide accurate and timely quotations
• Manage the ordering process in an accurate and timely fashion, liaising with the client and Specialist with any relevant updates (such as delays, errors, or significant changes)
• Assist with and manage sourcing team activities held in the queue, responding to general inquiries and client/specialist requests
• Manage the ordering and complete receipting and invoicing processes within Spark systems daily
• Coordinate with delivery and technical teams to ensure a timely working solution is delivered
• Ability to process purchase orders, taking full ownership of the ordering process.
• Negotiate special pricing, terms, and conditions directly with software suppliers on behalf of clients
• Renewals management: ensure renewal information is recorded accurately, check requirements with internal and external stakeholders in the leadup to renewal dates and ensure renewal quotes and orders are processed prior to expiry.
• Managing the Licensing mailbox, ensuring timely responses to requests, and distributing tasks to Licensing Specialists where necessary.
• Assist Licensing Specialists with tasks as the need arises.

At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transfparagraph> ormation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:

• Wellbeing - Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

• Hybrid ways of working - for most teams at Spark this means being in the office for 4 days a week, and 1 day being flexible.

• Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.

• Spark Credit – we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.

• Spark Share scheme – periodically we offer the opportunity to buy into our share scheme.

• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).