Spa Guest Services & Fitness Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

The Spa Guest Services & Fitness Manager is responsible for ensuring the seamless day-to-day operations of the Fairmont Spa’s guest-facing operations, including reception, fitness/wellness programming, and memberships. This role ensures exceptional guest experiences, operational efficiency, and team development while supporting the strategic goals of the Fairmont Spa.

Competitive Salary: $70,000 - $72,000 gross annually, based on previous experience & education

This role is generally scheduled Tuesday–Saturday, with shifts typically running 11:00am–7:30pm; hours may vary depending on business levels.

Job Duties Include:

Reporting to the Assistant Spa Director, responsibilities and essential job functions include but are not limited to the following:

• Oversee daily operations of spa reception, fitness/wellness programming, and membership services to ensure smooth workflow and service excellence.
• Monitor staffing, scheduling, and resource allocation to meet operational needs during peak and off-peak periods.
• Oversee the planning, scheduling, and execution of fitness and wellness classes and programs, ensuring a high quality, engaging experience for all guests
• Ensure compliance with health, safety, and hygiene protocols across all areas of responsibility
• Act as a key player in guest recovery, supporting the team in resolving issues promptly and ensuring guest satisfaction is restored whenever concerns arise.

• Identify, evaluate, and cultivate relationships with new vendors to support the development of new programs and initiatives.

• Serve in a hands-on operational role, working directly on the floor alongside team members to support daily activities and ensure smooth execution of all processes.

• Drive sales strategies and marketing for fitness and spa, and staff memberships
• Oversee all operations of the new staff gym, including equipment maintenance, cleanliness standards, member access, and daily facility checks to ensure a safe and supportive environment for employees.
• Champion a culture of luxury, personalized service, and attention to detail in every guest interaction.
• Manage sick calls and implement day-to-day operational adjustments to ensure adequate coverage and smooth departmental functioning.
• Oversee the cleanliness, maintenance, and performance of all gym equipment, ensuring the staff gym operates at the highest level of LQA standards through regular inspections, timely reporting of issues, and coordination of necessary repairs or servicing.
• Respond to all emergency situations promptly and in accordance with established safety protocols.
• Ensure all team members are trained in service protocols, Fairmont brand standards, and upselling techniques.
• Mentor and develop supervisory team members, fostering leadership growth and accountability.
• Conduct regular performance evaluations, coaching sessions, and departmental meetings.
• Support recruitment, onboarding, and ongoing training of spa team members and fitness team members to ensure alignment with service standards and operational needs.
• Collaborate with Boutique Manager to drive retail, memberships and service revenue through strategic promotions and upselling.
• Track and analyze operational reports, guest feedback, and financial results to identify areas for improvement.

Your Skills & Qualifications:

• Minimum 3 years of leadership experience in a luxury spa, hospitality, or wellness environment required.
• Current CPR & First Aid an asset
• Bachelor’s Degree in Business Administration or Hospitality/Spa Management an asset.
• Recognized certifications in fitness training and fitness appraisals (A.F.L.C.A or C.F.C certified) an asset
• Proven ability to lead, motivate, and develop teams.
• Exceptional guest service, interpersonal, and conflict resolution skills.
• Excellent communication, organization, and time-management abilities.
• Proficiency in spa/gym management software, POS systems, and Microsoft Office Suite.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com